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Job Summary

Responsibilities
Pre-Sales Administration and Transactions Coordination

• Coordinates all pre-sales activity for small- and medium-size customers

• Collects complete and correct data upfront

• Validates data for accuracy

• Keeps systems up-to-date with customer information and legal documents

• Manages cases according to regional Case Management guidelines

• Oversees quote approval process

• Assists with New Customer set up

• Handles escalation between Sales Support and other internal groups

• Operates in the optimized case load range

• Works on small projects in addition to everyday role

Customer Engagement

• Follows up with customer on required documents and missing information

• Ensures Customer PO compliance

• Follows up on orders

• Assists with customer questions via email or phone

• Assists with gathering preliminary QBR info

Complex Deal Support

• Project manages single country, large, complex deals

• Manages all changes and keeps the quote and documents up to date

• Engages cross-functional teams to coordinate requirements against deadlines

Data Integrity

• Handles Internal Service Tickets to resolve Credit and Billing issues

• Executes Data corrections in Siebel based on fall out report

• Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines

Process and Policy adoption and reinforcement

• Trains Sales reps on new tools, processes, and policies

• Delivers refresher trainings to address knowledge gaps

• Communicates process improvements and enhancements to Sales Team

Qualifications

• Demonstrated time management skills, with the ability to prioritize tasks efficiently
• Pays close attention to detail, ensuring accuracy and thoroughness in all tasks
• Strong communication and interpersonal skills
• Proficiency with Microsoft Excel and Powerpoint
• Previous customer service or sales experience is a plus
• Experience with Salesforce or other CRM software is a plus

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $53,000 to $82,000 per year

• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $49,000 to $75,000 per year

• Colorado, Nevada, Rhode Island: $44,000 to $68,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.