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Job Summary

The Senior Manager of Process Architecture for the Ordering Domain will lead process redesign and improvement initiatives specifically focused on the ordering lifecycle, translating business objectives into optimal process design in collaboration with our product managers and product owners. This hands-on role requires extensive experience in gathering process information from subject matter experts across various business areas related to order management and fulfillment and translating it into documented process maps to ensure clear communication and alignment. The ideal candidate will be a customer-focused self-starter with exceptional problem-solving skills, proactivity, resourcefulness, and the ability to develop and implement creative process-centric solutions tailored to the ordering domain. They will also have a proven track record of collaborating with cross-functional teams and driving the adoption of new processes to achieve desired outcomes.

This role will report into one of several Experience Product Managers.

Responsibilities

Process Design and Optimization

• Lead the design and re-engineering of ordering processes to improve operational efficiency and scalability, aligning long-term strategies with organizational goals. Utilize structured problem-solving methodologies (Six Sigma, Lean) to diagnose challenges, conduct root cause analysis, and develop sustainable solutions specific to order processing, fulfillment, and customer service

• Gather and analyze employee and customer feedback through surveys and interviews to identify pain points and preferences in the ordering experience, translating insights into process improvements that enhance employee and customer satisfaction and loyalty

• Create and maintain comprehensive order process documentation, including process maps and flowcharts specific to the ordering lifecycle, while utilizing advanced modeling techniques to visualize complex processes and their interdependencies

• Ensure compliance with regulations and industry standards related to order management, identifying risks associated with process changes and developing effective risk mitigation strategies

Testing Strategy Development

• Develop and execute comprehensive testing strategies for new ordering processes and technology implementations, ensuring alignment with business requirements. This includes creating detailed test cases and scenarios that cover all functional areas of the ordering process, leading functional, integration, and user acceptance testing (UAT), and analyzing results to provide actionable feedback to stakeholders for necessary adjustments

Change Management and Facilitation

• Implement effective change management strategies for new ordering processes and systems

• Develop and lead training initiatives for staff involved in the ordering process as needed

• Identify and address risks that hinder the adoption of new ordering processes

• Collaborate with senior leadership and stakeholders to define business needs, process requirements, and build consensus on strategic related to order management

• Facilitate interactive workshops with cross-functional teams to brainstorm, map ordering processes, and identify improvement opportunities, ensuring stakeholder alignment on objectives and outcomes

Performance / Risk Metrics and Reporting

• Establish and monitor key performance indicators (KPIs) specific to the ordering process to evaluate performance. Analyze data to provide insights and recommendations for continuous improvement initiatives in order management

Technology Strategy and Integration

• Collaborate with IT digital transformation teams to identify and implement innovative technology solutions that enhance ordering process efficiency. Ensure technology investments align with business objectives and deliver measurable value in the ordering domain

Contribute to a Culture of Continuous Improvement

• Provide guidance and mentorship to junior process architects and business analysts focused on the ordering domain. Foster a culture of continuous improvement and knowledge sharing within the team

Qualifications

• 8+ years leading cross-functional end-to-end process redesign, transformation, and improvement initiatives specifically in the ordering domain

• Bachelor’s degree in a related field

• Continuous Improvement Certification - Lean Six Sigma or Lean Practitioner preferable

• Demonstrated ability to translate process improvement opportunities in the ordering lifecycle into simple, practical actions

• Success at leading cross workshops and alignment events focused on order management

• Demonstrated success influencing senior leadership decision-making, facilitating problem-solving, and mediating conflict within the context of order processing

• Demonstrated ability to take ownership of work, work autonomously with minimal oversight, and be proactive with communications and task prioritization

• Strong business acumen and analytical skills, with the ability to use data to drive insights and action specific to the ordering process

• Able to collaborate and influence cross-functionally, particularly with teams involved in sales, customer service, and logistics

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.