Operations Support Associate
Operations Support Associate
- JR-148855
- Hybride
- Sydney
- Data Science, Reporting and Analytics
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
The Reporting & Analytics Analyst is responsible on a daily basis for providing analytical and systems support to local Data Center teams to enable the achievement of ongoing global performance targets. This role collaborates closely with local site teams and vendors to ensure Data Centers are well maintained, and serves as a guiding support on procurement, customer reporting and Equinix internal processes, also working closely with global and regional Ops Enablement teams.
Responsibilities
Support the Operations team to achieve ongoing global performance targets relating to operational systems and programs
Provide first level support for all system and human errors encountered within Australia’s operations
Ensuring correct and appropriate levels of Operations systems access for new and existing employees
Creating and raising internal orders, and coordinating with relevant teams to facilitate order processing
Gathering comprehensive data and information from employees and teams regarding different Data Centers
Triaging incoming Tier 1 technical incidents to appropriate channels of support as appropriate
Providing links of documentation to users with process queries
Investigating asset related requests, providing feedback, direction and/or escalation
Collaborating with AP Operations Enablement and other internal stakeholders to refine escalation response to uplift urgency & priority
Provide statistical data and commentary as required
Ownership and management of key Operations Support budgets including routine forecasting and cost reduction exercises
Ownership and management of annual Operations training plans in line with training framework
Maintains training attendance records and proactively plans and communicates future training as needed
Drives national waste management strategy through data analytics, problem solving and collaboration with internal stakeholders, sustainability champions and external vendors
Manages and approves Operations staff requests for IT equipment /mobile devices and tracks inventory
Manages and approves Operations staff requests for uniforms and tracks inventory
Coordinates active vendor contracts across key support areas, ensuring timely contract renewals and negotiation of terms as needed
Build positive working relationships with key stakeholders within and outside the business
Embody the Equinix culture daily in all interactions with internal and external customers
Organisational Support Responsibilities
Take a leadership role on key business projects as directed by Operations Support Manager
Champion business decisions and initiatives, acting as an energy supplier across the business
Proactively prepare and maintain planning documents to ensure efficient coordination of projects
Consider, initiate and lead opportunities for process optimisation
Drive consistency and scalability of processes nationally
Manage timely processing of invoices, generation of purchase orders and accuracy in budget coding
Build positive working relationships with vendors including performance management and follow ups
Actively participate in team discussions, facilitating own meetings when required
Assist with ad hoc tasks and projects including events coordination when required
Coordination and delivery of training and materials to site teams as required
Assist with documenting procedures from time to time
Provide relief support to other Operations Support colleagues when required
Administrative Support
Efficient, accurate record and document control
Efficient inbox management
Liaison with Equinix business units, third party and external business partners
Ensure key documents are uploaded to online document library and kept updated
Manage and communicate key upcoming dates, training, projects and events
Plans adequate coverage of critical business tasks during periods of team leave
Qualifications, skills and attribute:
Strong computer skills with advanced knowledge of Microsoft Office products
Strong written and verbal communication skills
5+ years Data Centre experience preferred
Professionally presented
Mature, with a high level of integrity and respect for confidentiality
Highly organised and ability to prioritise and manage time effectively
Ability to work across a range of administrative, project and support activities
Proactive with the ability to work independently or in a dynamic team environment
Strong customer focus
Analytical, creative thinker and detail-oriented
Ability to communicate professionally with higher management
Self-motivated with a positive, can-do attitude
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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