
Operations Information Request Analyst
Operations Information Request Analyst
- JR-150000
- Hybride
- Bogotá
- Warsaw
- Sales
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
The Operations Information Request Analyst (OIRA) is an operations role responsible for completing detailed customer requests on operations policies, procedures, audit questionnaires and supplier onboarding. The OIRA is a member of a larger team with the mission to provide detailed, accurate and timely information while managing the lifecycle of multiple requests from beginning to end.
Responsibilities
Follow the Operations Information Request Management process:
Conduct a thorough review of incoming requests assigned
Communicate and collaborate with team members as needed to determine the best course of action and provide a response that meets our customers’ needs
Utilize the content repository and other approved resources to complete requests
Manage the lifecycle of requests from beginning to end and meet the applicable response service level objective (SLO)
Escalate when necessary to ensure a timely response
Ensure response documentation is complete, current, and stored appropriately
Assist with continual content repository improvements by submitting new content for future use
Establish, maintain and develop strong working relationships globally with stakeholders in support of our external customers (e.g. Sales, Marketing, Client Services, Product, Legal and Operations) to maintain alignment and enhance the continued improvement in response quality and timeliness
Qualifications
A bachelor's degree in business information systems, Engineering, Business Administration or a related field, or an equivalent combination of education and experience
Proven years of relevant work experience in technical support, operational management, business analysis and management of cross-functional projects
Overall knowledge of operations policies and procedures, BC/DR, InfoSec policies, physical security, industry certifications and data center design
Experience in or knowledge of the data center colocation industry
Excellent time management skills and the ability to constantly manage priorities
General knowledge of operational processes in a global company
Good interpersonal and teaming skills with sensitivity to a global audience
Excellent communication skills (verbal and written)
High attention to detail and a strong commitment to quality control
Strong customer focus
Demonstrated ability to:
Utilize business writing skills to provide concise responses to highly technical requests
Display strong project and time management skills to ensure service level objectives are met and can prioritize/re-prioritize in a fast-paced environment, escalating as appropriate
Work effectively in a highly matrixed, cross-functional, culturally diverse and global environment
Proficiency with Microsoft Office products such as Outlook, Word, Excel, and PowerPoint
We offer:
Employment in a stable company with an established position on the market
Possibility to work within fast growing world’s 500 Fortune digital infrastructure company
Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention
Opportunity to work in supportive, inclusive environment with People-Centric Culture
Attractive benefits package: premium private medical care, group insurance, employee stock program, Multisport card, lunch passes, and more
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Jetzt bewerben
Sie werden jetzt zur Anwendungswebsite weitergeleitet
Du kennst jemanden, zu dem diese Stelle passt? Hier kannst du die Person informieren!
Gib deine Daten ein
Vielen Dank
Das wurde ebenfalls angesehen
Estagio em Automação - Global Automation Team
Intern 00 - Temp Willian Rodrigo Interns and Apprentices Das 9:00 as 15:00 - Jovem Aprendiz 6horas JR-150861 Sao Paulo São Paulo Brazil Sao Paulo Intern Interns and Apprentices Part time S1Supervisor, Data Center Customer Operations
Regular 21 - Supervisor Fabio Gonella Operations FR No Shift JR-151060 Aubervilliers France Aubervilliers IBX Customer Operations Operations Full time M1[Function] Intern
Intern 00 - Temp Patrick Wong Interns and Apprentices JR-150950 Shanghai China Shanghai Intern Interns and Apprentices Full time S1[Function] Intern
Intern 00 - Temp Patrick Wong Interns and Apprentices JR-150952 Shanghai China Shanghai Intern Interns and Apprentices Full time S1Solutions Architect
Regular 13 - Specialist Suzy Ang Sales JR-150990 Singapore Singapore Singapore Solutions Architect Sales Full time T3Supervisor, Critical Facilities
Regular 22 - Sr Supervisor Brendan McMahon Operations JR-150947 Sydney New South Wales Australia Sydney IBX Critical Facilities Operations Full time M1Jetzt bewerben
Sie werden jetzt zur Anwendungswebsite weitergeleitet