Who are we?

Job Summary

Become a trusted member of the Slough Campus, working with the Campus Operation team to help build a One Campus mind set. Ensuring all of our Critical Facilities are well supported, allowing our Data Center Leads to prioritize maintaining critical facilities and customer services.

Responsibilities

Administration

• Provides support across the Campus for administrative duties

• Proactively enable key business stakeholder campus activities in regards to tours, customer, & VIP visits

• Support the Campus Director as required to facilitate Campus level staff events

• As required, provide support to the UK OLT, in the event that the UK VP requires it

• Ensure the production of routine operational reporting as required to maintain Campus governance

• Become a trusted pair of hands to the site teams, helping to influence and drive improved employee satisfaction survey outcomes

• Maintains the conference rooms and tour schedules while customers are on-site

• May generate purchase requisitions and coordinate with vendors for delivery and invoicing

• Assists with special projects, as assigned

Customer Support

• Educates customers on the datacenter policies and procedures, the facility and services to customers while on site

• Cultivates and enhances positive customer experiences when visiting the datacenters

• Coordinates customer work visits and escorts customers and/or vendors in the datacenters

• Ensures customer inquiries and issues are resolved while customers are on site

• Identifies potential trends in customer inquiries and uses substantial knowledge of operating procedures to make recommendations

• Provides substantial induction learning tours to new customers to orient them to the site; may provide coaching and mentorship to team members on customer learning tours

• Directs customers throughout the facilities, as needed

Onsite Customer Liaison 

• Maintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon request

• Provides back-up coverage on the inventory ordering of supplies to maintain customer facing areas in the datacenters

• Partners with teams in the tracking of customer shipments when on-site

• Uses substantial knowledge to discern customer satisfaction issues and uses judgment to solve for; and if necessary escalate, to proper team members/management

Qualifications

• Would suit graduate looking to start a career in business operations/data centers/infrastructure services

• Experience of delivering customer service

• Presentation skills would be an advantage

• Able to communicate effectively with all levels of stakeholder, from the cleaner to the CEO

Behaviors

• Takes responsibility

• Constructively challenges

• Passion for service delivery & customer experience

• Time management & effective prioritization

• Flexible & adaptable

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.