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Job Summary
Responsible for: network design and planning, capacity management, vendor evaluation, activation and deactivation of customer services, troubleshooting and fault resolution of reported and detected faults. Performs effective maintenance to the equipment to prevent faults from occurring; procurement and installation of equipment for expansion and new services.

Responsibilities
Troubleshooting

• Troubleshoots network problems and outages and provides Level 2 Network Triage support
• Provides escalation level support for Tier1 and Level 1 team
• Performs network monitoring
• Applies the published work around (S & W and H and w) to get the customer issue resolved within the SLA’s as expected
• Provides feedback to the various vendors on hardware and software to improve supportability
• Publishes and manages the NOC checklists
• Delivers reports and metrics on incidents and events

Sustaining Operations

• Monitors network devices, software health and network tools health checks
• Monitors the network tools and reports any device or software outages, prioritizing the issues
• Creates and reports tickets for events and incidents
• Owns incident bridge setups, escalation calls and cross-functional coordination to drive for a quick closure of the incident or trouble ticket
• Can write RCA's using technical language.

Service Delivery

• Performs Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)
• Generates metrics based on Service Delivery metrics on a periodic basis

Qualifications

• 5+ years experience
• Bachelor's Degree

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.