Data Center Customer Operations Technician

Who are we?

Job Summary

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for fixing and installing sophisticated circuits and performing custom installations.

Responsibilities

• Racks and stacks customer equipment

• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly

• Installs circuits requiring sophisticated fiber terminations

• Resolves work priorities from a ticketing queue and ensures consistency to all contribute times

• Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed

• Works with customers to troubleshoot issues

• Installs/tests/modifies cross connects per SOPs and ensures accurate cable management of coax, fiber, twisted pair copper, and intra-building cross connects

• Installs and tests sophisticated cross connects circuits (switched, multiplexed, etc.)

• Maintains detailed written records of all work activity

• Designs and leads cage / infrastructure modification projects

• Finishes the assigned training in a timely manner

• Supports customer happiness through timely and detailed order execution

Qualifications

• 1+ years experience

• High School Diploma

• BERT and SONET test equipment

• Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation

• Able to lift heavy equipment/items up to 50 pounds

• Able to work days/nights/weekends/holidays, if needed and/or required

• Availability to work night shift 6 months out of the year

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $54,000 to $84,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.