
Data Center Customer Operations Technician (m/w/d) - level IV / FR5
Data Center Customer Operations Technician (m/w/d) - level IV / FR5
- JR-150567
- Vor Ort
- Frankfurt
- Operations
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Why Join Us?
Job Summary
Key Responsibilities:
- Promptly review and respond to work order requests.
- Collaborate on higher-level orders as needed.
- Maintain comprehensive documentation in the ticketing system.
- Rack and stack semi-routine customer equipment.
- Support routine installations, including ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasks.
- Assist with standard cross-connect work orders, including installation, terminations, and modifications.
- Support basic testing and installations.
- Assist with Layer 1 cross-connect certification testing.
- Perform semi-routine testing as advised.
- Support operations and security teams as needed.
- Ensure customer satisfaction by adhering to order execution requirements.
- Provide exceptional customer service.
- Aid in managing time expectations for new deployments.
- Offer on-site support through access and escorting services.
Requirements
- Language Skills: Proficiency in German and English.
- Educational Background: Completed training in IT or Telecommunications Engineering.
- Experience: Work experience in the IT field, hand-on experience with Hardware maintenance and installation, ticketing systems
- Customer Service: High customer and service orientation.
- Technical Skills: Very good computer skills.
What We Offer
- An unlimited employment contract
- 30 days of vacation per year
- Compensation for overtime or time off in lieu
- Company pension contributions and retirement benefits
- Subsidy for the use of public transportation and lunch
- Job bike
- Partial coverage of gym or sports club membership fees
- Company stock program
- Sports events and company activities
- Work clothing
- Great colleagues and a corporate culture where it's fun to contribute energy and initiative
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Jetzt bewerben
Sie werden jetzt zur Anwendungswebsite weitergeleitet
Du kennst jemanden, zu dem diese Stelle passt? Hier kannst du die Person informieren!
Gib deine Daten ein
Vielen Dank
Das wurde ebenfalls angesehen
Customer Operations Technician Internship
Intern 00 - Temp Alvaro Mateos Interns and Apprentices JR-150673 Madrid Madrid Spain Madrid Intern Interns and Apprentices Full time S1Senior Director , Pre-construction & Civil Structural Architecture Delivery EMEA
Regular 26 - Sr Director Paul Wright Construction JR-150699 Paris. Dublin. Madrid. London. Manchester. Slough Madrid France. Ireland. Spain. United Kingdom Paris. Dublin. Madrid. London. Manchester. Slough Construction Project Management Construction Full time M5Data Center Critical Facilities III
Regular 02 - Developing Tolulope Bature Operations JR-150650 Lekki Lagos Nigeria Lekki IBX Critical Facilities Operations Full time O3Data Center Critical Facilities Engineer (A4)
Regular 05 - Advanced Claire Sodam Yang Operations JR-150665 Iskandar Puteri Johor Malaysia Iskandar Puteri IBX Critical Facilities Operations Full time O6Welcome Desk Host
Regular 04 - Senior Simrat Vohra Real Estate JR-150545 Bengaluru Karnataka India Bengaluru Corporate Real Estate Real Estate Full time S5Welcome Desk Host, Philippines
Regular 04 - Senior Simrat Vohra Real Estate JR-150622 Manila National Capital Region (Manila) Philippines Manila Corporate Real Estate Real Estate Full time S5Jetzt bewerben
Sie werden jetzt zur Anwendungswebsite weitergeleitet