Data Center Customer Operations Technician III

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, and public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for troubleshoots and installing sophisticated circuits and performing custom installations. 

Servers, cables, fiber, oh my! If you like to ‘rack and stack’ this job could be for you.  

Responsibilities: 

• Racks and stacks customer equipment 

• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly 

• Installs circuits requiring sophisticated fiber terminations 

• Resolves work priorities from a ticketing queue and ensures adherence to all contributing times 

• Troubleshoots switched/multiplexed / media converted circuits; escalates to, and works with a networking group, as needed. 

• Works with customers to troubleshoot issues 

• Installs/tests/modifies cross-connects per SOPs and ensures accurate cable management of coax, fiber, twisted-pair copper, and intra-building cross-connects 

• Installs and tests sophisticated cross-connect circuits (switched, multiplexed, etc.) 

• Maintains detailed written records of all work activity 

• Designs and leads cage/infrastructure modification projects 

• Completes all assigned training in a timely manner 

• Supports customer happiness through timely and detailed order execution 

Qualifications:  

• High School Diploma 

• A natural curiosity and strong troubleshooting skills 

• Experience working in a critical facility where failure is not an option. 

• Strong system level mechanical or electrical proficiency 

• You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without accommodation. 

• 24/7 Operation - Your flexibility to work any assigned shift, off-schedule, fill in for workmates and respond to emergencies, etc.