Data Center Customer Operations III

Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

We are looking for enthusiastic individuals with a background or interest in IT, hardware, data centers, or telecommunications. Whether you're a recent graduate or new to your career, if you’re eager to learn and bring a positive attitude, we want to hear from you!

This role involves hands-on technical work in a data center environment, supporting installations, troubleshooting, and customer service — all within standard operating procedures.

Key Responsibilities:

Queue Management & Reporting

• Review and respond to work order requests
• Escalate non-standard issues appropriately
• Maintain accurate records and update asset systems

Installations

• Rack and stack customer equipment
• Assist with infrastructure installs (fiber trays, ladder racks, cabinets)
• Perform tape changes and backups

Cross-Connects, Testing & Troubleshooting

• Support installs, terminations, and testing of coax, fiber, and copper connections
• Learn to install more complex circuits under supervision
• Conduct layer 1 certification testing
• Assist with basic troubleshooting and learn advanced testing methods

Stakeholder & Customer Support

• Provide access control and escorting services
• Deliver excellent customer service and timely updates
• Support operations and security teams as needed

Training, projects & audits

• Assist with standard projects and vendor coordination
• Support physical audits and documentation
• Complete assigned training
• Help onboard new team members

Qualifications, Key Skills & Attributes:

• Degree or Certifications in relevant industry
• 1–2 years of relevant experience (or strong interest in IT/data center work)
• Graduates and career starters welcome
• Interest in IT, hardware, or telco environments
• Strong attention to detail and commitment to quality
• Willingness to learn and follow procedures
• Team-oriented with a customer-first mindset
• Reliable, proactive, and safety-conscious

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.