Data Center Customer Operations II

Who are we?

Job Summary
Conducts testing and basic installations, escalating issues as required.

Responsibilities
Installations

• Installs ladder racks and fiber raceways

• Builds/Installs cages

• Installs cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels

• Performs intra-cage and infrastructure installations

• Installs and grounds cabinets and two-post racks

Queue Management

• Escalates SRs that require additional information

Testing/Troubleshooting

• Conducts carrier circuit testing

Cross Connects

• Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

Documentation/Reporting

• Maintains accurate notes and records of activity fulfillment in ticketing system

Projects

• Supports fulfillment of projects with direction from senior staff

Training

• Completes all assigned training in a timely manner

Customer Management

• Supports customer satisfaction through timely and precise orders

Qualifications

• Typically requires a high school diploma and proven year of equivalent work experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.