Staff Engineer, Salesforce Omni Channel

 Who are we?
 

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:
Analyzes business requirements/functional designs and works with business teams, BSAs, and other engineers to design systems and application software, mentor junior members of the team.

Requirements

• Overall 8+ years in developing and supporting experience in handling mid to large scale IT projects deployment. Good knowledge in Sales/Service CRM business processes.

• Good knowledge and Min 5 Yrs. experience in Salesforce sales/Service cloud.

• Hands-on experience and deep understanding of all aspects of Salesforce Service Cloud.

• Salesforce Administration knowledge

• Experience in understanding and implementing business processes using Salesforce

• Excellent communication, problem-solving and project management skills

• Strong understanding of Apex, SOQL, Visualforce, Lightning, Aura, and Web Components

• Experience using JavaScript, JSON, XML, HTML, CSS

• Experience integrating Salesforce with external applications

• Experience with KB Articles and Omni Channel routing.

Key Responsibilities

• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals

• Determine when to use out-of-the-box Salesforce capabilities, when to leverage pre-packaged AppExchange solutions, and when to code a custom solution

• Participate in all phases of software development/implementation including functional analysis, development of technical requirements, prototyping, coding, testing, deployment, documentation, and support

• Utilize Salesforce skills to continuously deliver business solutions while maintaining existing functionality in a complex, global org

Education

• Bachelor degree or above, Major in Computer Science is preferable

• 5-8 years’ experience in Software Development, with 5 years experience in salesforce

Preferences

• Familiarity with general business functions. Business knowledge of telecom domain preferred

• Problem solving and strong communication skills

• Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change

• Ability to multi-task, working on more than one assignment simultaneously

• Flexibility to support in other time zone, if required.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.​