Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.
We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Analyzes business requirements/functional designs and works with business teams, BSAs, and other engineers to Support systems and application software and mentors junior team members.
Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals
Determine when to use out-of-the-box Salesforce capabilities, when to leverage pre-packaged AppExchange solutions, and when to code a custom solution
Participate in all phases of software development/implementation, including functional analysis, development of technical requirements, prototyping, coding, testing, deployment, documentation, and support
Utilize Salesforce skills to continuously deliver business solutions while maintaining existing functionality in a complex, global org
Bachelor degree or above, Major in Computer Science is preferable
8+ years’ experience in Software Development, with 5 years experience in salesforce
Overall 8+ years in developing and supporting experience in handling mid to large scale IT projects deployment. Good knowledge in Sales/Service CRM business processes
Good knowledge and min 5 Yrs. experience in Salesforce sales/Service cloud
Hands-on experience and deep understanding of all aspects of Salesforce Service Cloud
Salesforce Administration knowledge
Experience in understanding and implementing business processes using Salesforce
Excellent communication, problem-solving and project management skills
Strong understanding of Apex, SOQL, Visualforce, Lightning, Aura, and Web Components
Experience integrating Salesforce with external applications
Experience with KB Articles and Omni Channel routing
Familiarity with general business functions. Business knowledge of telecom domain preferred
Problem solving and strong communication skills
Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change
Ability to multi-task, working on more than one assignment simultaneously
Flexibility to support in other time zone, if required
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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