Principal, Global Operations Products & Service Delivery

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A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

We are seeking an execution-oriented Principal Global Ops Product & Services – Service Delivery to drive operational readiness, process optimization, and lifecycle management across Equinix's global infrastructure portfolio — including Colocation, Interconnection, Power, and Data Center Infrastructure.

In this role, you will bridge Product, Engineering, and Operations teams to standardize processes, lead business transformation initiatives, and ensure services are delivered in a scalable, customer-centric manner. Success requires strong analytical skills, technical acumen, and the ability to translate complex operational challenges into practical, sustainable solutions.

Responsibilities

Service Delivery & Operational Excellence

• Drive continuous improvement of service delivery processes and operational capabilities supporting Equinix's global products and services portfolio

• Establish and promote standardized processes, operational controls, and best practices across regional and global teams

• Identify operational risks, process inefficiencies, and service delivery gaps, and implement scalable solutions to improve quality, consistency, and customer outcomes

• Partner with Product Management, Engineering, and Operations teams to ensure operational requirements are incorporated into product and service design

• Support operational readiness activities for new product launches, enhancements, and infrastructure initiatives

• Develop and maintain end-to-end service delivery workflows, procedures, and operational documentation

Stakeholder Engagement

• Collaborate with Global Operations, Product, Engineering, Technology, and regional teams to gather requirements and align on business and operational solutions

• Facilitate cross-functional discussions to resolve challenges, drive alignment, and support effective decision-making

• Prepare and present recommendations, operational insights, status updates, and business cases to stakeholders and leadership

• Build strong partnerships across technical and business teams to drive successful outcomes

Additional Responsibilities

• Lead cross-functional projects end-to-end — managing plans, milestones, risks, and stakeholder communications from requirements gathering through operational transition

• Gather and validate business requirements, lead process mapping and workflow optimization, and apply Lean Six Sigma methodologies to drive efficiency and scalability

• Drive change management activities including documentation, training, and communications; coordinate UAT planning and execution to ensure solutions meet operational requirements

• Analyze operational and performance data to identify trends and opportunities; develop KPI reporting and measure solution effectiveness to inform continuous improvement

• Mentor team members and foster a culture of accountability, collaboration, and innovation

Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, or a related field.

• Typically, 10+ years of experience in Business Analysis, Operational Excellence, Service Delivery, Process Improvement, or Business Transformation.

• Proven experience leading cross-functional initiatives and partnering with Product, Engineering, Operations, and Technology teams.

• Strong skills in requirements gathering, process mapping, workflow optimization, and stakeholder management.

• Experience using data and KPIs to drive operational improvements and business decisions.

• Knowledge of Lean Six Sigma, Agile, and change management methodologies; Green Belt certification is an asset.

• Excellent analytical, communication, and presentation skills, with the ability to influence senior stakeholders.

• Experience in data center, infrastructure, telecommunications, professional services, or technology environments is an asset.

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 139,000 - 209,000 CAD / Annual

United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.