Senior Sales Support Associate

Who are we?

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

We are a fast-growing global company with 78 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents.   

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Responsibilities

• Pre-Sales Administration and Transactions Coordination

• Coordinates all pre-sales activity for Managed Services accounts

• Coordinate Managed Services deal on quoting and pre-sales cases

• Engages with support functions in all regions

• Manages escalations on a Managed Services level

• Participates in account planning sessions with Sales team  

• Reviews pipeline and advises on deal structure from Operations perspective

Customer Engagement

• Participates in Customer meetings together with MS AE and General AE mainly combination met MS proposals/products/services

• Participate regional or global improvement initiatives to address customer issues

• Ensures the consistency of customer experience in all regions when it comes to pre-Sales Support and regional Sales Support (EMEA specific)

• Defines KPIs that drive customer satisfaction

• Uses reporting and analytics to improve customer experience

Data Integrity

• Is proactive about ongoing data clean up of customer install base

• Identifies data integrity issues in region and drives improvement initiatives globally

Process and Policy adoption and reinforcement

• Trains and enables the Global sales team on tools, processes, and policies

Position Specific Responsibilities

• Being first and single point of contact for small and medium sized Managed Services customers (if possible together with Service Delivery Manager)

• Engage in project Global products to improve products/processes and services of Global Managed Services

• Work together with other MS disciplines (MS Sales Engineering, Project managers and Service Delivery) to get Managed Services to the next level in EMEA and globally

• Languages required: Dutch and English

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.