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Job Summary
We are seeking a highly experienced Senior Manager to manage a team of Technology Program Managers to manage the program execution and portfolio operations of a large technology portfolio with 20+ Scrum teams and multiple critical initiatives. The Senior Manager will also act as the SAFe Agile Release Train Engineer or Solution Train Engineer to drive the daily execsution of multiple Agile Release Trains for the protfolio. The ideal candidate will possess extensive experience in Agile methodologies, particularly in the SAFe framework, and will have a proven track record of managing global teams and executing large-scale Agile projects. This role requires a strategic thinker with strong technical skills in JIRA and Confluence, as well as deep domain knowledge in sales, marketing, order management, and customer care within a global enterprise environment.

Responsibilities
SAFe Release Train Engineer (RTE) / Solution Train Engineer (STE) Responsibilities

• Act as the RTE or STE for multiple Agile Release Trains (ARTs), facilitating large-scale PI planning, execution, and continuous improvement.

• Organize and facilitate large-scale SAFe Program Increment (PI) planning workshops, engaging over 200 participants to define Agile Goals, Initiatives, Capabilities, Epics, and User Stories.

• Collaborate with Product Management and stakeholders to prioritize features and ensure alignment with business strategy during PI planning.

• Lead retrospectives and inspect-and-adapt sessions to identify areas for improvement and implement actionable solutions.

• Conduct retrospective sessions post-PI planning to gather feedback and continuously improve the planning process.

• Coordinate cross-functional teams to ensure alignment and delivery of program objectives, managing dependencies and risks effectively.

• Ensure compliance with SAFe principles and practices, providing guidance and support to teams in their Agile journey.

• Define Agile metrics, implement Agile metrics, run and monitor Agile reports, identify Agile operation issues, recommend improvements, and implement improvements to 20+ Scrum teams

• Lead the Agile Transformation initiatives across the organization, ensuring alignment with business goals and objectives with other IT PMO leaders

• Facilitate the adoption of SAFe methodologies, including the establishment of Agile Release Trains (ARTs) and Lean Portfolio Management practices.

Global Team Management and Leadership Development

• Manage a diverse, global team of Agile coaches, Scrum Masters, and project managers, ensuring high performance and alignment with organizational goals.

• Conduct regular performance reviews and provide constructive feedback to team members, supporting their professional development.

• Oversee resource allocation and capacity planning for Agile teams, ensuring optimal utilization of bandwidth, skills, and expertise.

• Identify and nurture high-potential talent within the IT organization, creating development plans to prepare them for future leadership roles.

• Responsible for succession planning, performance management of team members, including disciplinary actions and hire/fire decisions/ recommendations.

• Responsible for annual performance reviews and total rewards allocation of direct reports

Technical Expertise in JIRA and Confluence

• Design and implement JIRA and Confluence tools to manage Agile projects, Scrum Teams, and Agile Release Trains.

• Customize JIRA workflows and dashboards to meet the needs of Agile teams and stakeholders, enhancing visibility into project progress.

• Train teams on best practices for using JIRA and Confluence, ensuring effective documentation and collaboration.

• Design and implement JIRA integration with other tools and systems to streamline processes and improve efficiency.

• Analyze JIRA data to provide insights and recommendations for process improvements and team performance.

Stakeholder Management and Communication

• Develop and maintain strong relationships with key stakeholders, ensuring alignment on Agile initiatives and business objectives.

• Prepare and deliver executive presentations to senior leadership on Agile transformation and program management progress, challenges, and successes.

• Facilitate priority-setting workshops with executives, guiding discussions to align on strategic initiatives and resource allocation.

• Communicate effectively with diverse audiences, tailoring messages to meet the needs of technical and business stakeholders.

• Act as a liaison between technology and business units, ensuring clear communication and understanding of Agile processes and benefits.

Financial Management of Projects, Programs, and Portfolios

• Develop and manage project, program, and portfolio budgets, forecasts, and financial reports to ensure alignment with organizational financial goals.

• Monitor and analyze project, program, and portfolio financial performance, identifying variances and implementing corrective actions as necessary.

• Conduct regular financial reviews with stakeholders to communicate project, program, and portfolio status, risks, and opportunities for cost optimization.

• Ensure compliance with financial policies and procedures, providing guidance to project teams on financial best practices.

Demand and Resource Management

• Oversee the demand management process, ensuring that project requests are prioritized based on strategic alignment and resource availability.

• Develop and maintain a resource allocation model that optimizes the use of personnel across multiple projects and programs.

• Facilitate resource planning sessions with executives and senior leaders to identify resource needs, skill gaps, and training needs.

• Lead regular reviews of resource capacity and demand, adjusting plans as necessary to meet changing business needs.

Alignment of Strategic Goals to Scrum Teams and User Stories

• Facilitate workshops with senior leadership to translate strategic objectives into actionable Goals, Capabilities, Epics, and User Stories for Scrum teams.

• Establish metrics to measure the alignment of team outputs with strategic goals, adjusting priorities as needed based on performance data.

• Define and maintain quarterly roadmaps that aligns with strategic goals and Scrum team deliverables

Management of Cross-Functional Dependencies

• Identify and map cross-functional dependencies across projects and programs, ensuring that all stakeholders are aware of their roles and responsibilities.

• Lead the identification and resolution of complex cross-functional issues that may impact project delivery and organizational goals.

• Facilitate regular cross-functional meetings to discuss dependencies, risks, and progress, ensuring alignment and collaboration among teams.

• Develop and maintain a dependency management framework that provides visibility into critical interdependencies and their impact on project timelines.

• Proactively address and resolve conflicts arising from cross-functional dependencies, leveraging strong negotiation and communication skills.

• Create and distribute status reports on cross-functional dependencies to stakeholders, highlighting potential risks and mitigation strategies.

Qualifications

• Bachelor’s degree in Computer Science, Business Administration, or a related field; Master’s degree preferred.

• Minimum of 10 years of experience in IT Program Management with at least 5 years in a leadership role managing global teams of 5+ members.

• Certified Scrum Master (CSM)- required

• Certified SAFe Release Train Engineer (RTE) - required

• Proven experience in Agile Transformation, with a minimum of 5 years as an Agile Coach or Release Train Engineer in a SAFe environment.

• Demonstrated expertise in running large-scale SAFe PI planning workshops with 200+ participants, including facilitation of priority-setting sessions with executives.

• Strong technical proficiency in JIRA and Confluence, with hands-on experience in customizing and optimizing these tools for Agile teams.

• In-depth knowledge of sales, marketing, order management, and customer care domains, with experience in a Fortune 500 company.

• Exceptional stakeholder management skills, with a track record of successful executive communication and presentation.

• Strong analytical and problem-solving skills, with the ability to drive data-informed decision-making.

• Strong ability in estimating cost and resource needs for cross-functional technical projects and programs based on technology and domain knowledge

• Strong skills in building trust within PMO teams, functional teams, and stakeholder groups. Strong ability in resolving alignment and collaboration issues among teams.

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.