Senior Director, Global Capacity Management

Job Summary:

The Senior Director, Capacity Engineering provides leadership to a team of senior members and utilizes expertise to recommend and develop solutions, policies and procedures.

Responsibilities

People Management

· Leads and manages a team of capacity directors or senior capacity managers.
·Directs or controls activities of functional areas, divisions, groups or service areas through others with responsibility for successful operations

Meetings

· Coordinates and leads department meetings
· Meets monthly with country operations directors
· Meets monthly with country sales directors and/or sales engineers

Reporting

· Reviews required reports to approve fill rates and develop projections related to future expansions

Problem Solving

· Provides direction to staff as required to analyze and resolve critical technical problems
· Recommends methods and techniques for obtaining solutions to problems that deviate from established processes or operational policies
· Identifies opportunities for process efficiency improvements and implements as appropriate.
· Works with cross-regional/global departments to identify and resolve any problems related to Capacity

Data Management

· Reviews weekly audits on inventory numbers
· Confirms accuracy and consistency of data on a monthly basis
· Ensures data for new locations is added into capacity systems correctly and on schedule
· Reviews data quality issues related to capacity and ensures resolution by subordinate team

Space Management

· Reviews the data center space inventory on a regular basis with team leads to ensure optimal utilization of space.
· Addresses any escalated concerns on assignment layout

Operations

· Involved in resolution of operational issues that are escalated and unable to be resolved at subordinate levels

Collaboration

· Collaborates with senior members of departments, including Finance, IT, IBX Ops to address issues, answer questions, and develop cross functional processes

Qualifications
· Bachelors or Master's preferred