Senior Business Analyst

Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions. 

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do. 

Job Summary:

As a Senior Business Analyst, you will work closely with various stakeholders to gather, document, update and distribute best practices related to commercial contracts, processes and policies. You will also be responsible for initiating and facilitating regular updates to global pricing and quoting guidelines for our sales teams, in addition to maintaining our internal tools and templates. The successful candidate will be the vital link between Commercial Operations and other organizations within Equinix (Product Management, Legal, IT etc.) to inform and assess the impact of various process or policy changes. You should be able to work independently with necessary guidance and be able to successfully deliver your work within specified timelines.

Responsibilities

Problem Solving/Assessment:

• Determines and applies appropriate methodologies and tools for analyzing a range of functional and/or cross-functional issues (sometimes complex or with a high level of ambiguity)

• Identifies process gaps and issues, and formulates plans to address these

• Assesses impact of manual workarounds

Stakeholder Management:

• Manages stakeholder expectations within team and/or across functions

• Identifies and proactively includes relevant stakeholders and communications effectively

• Calls out to higher management to resolve complex stakeholder issues

• Status reporting providing periodic project updates, highlighting risks, issues, and concerns

Change Management:

• Owns documentation of best practices relevant to Commercial Operations and assists with regular updates of training material and other documents by working with both internal and external stakeholders

• Proactively gets in touch with stakeholders to find opportunities to create structured and formal documentation of processes and activities

• Assesses post-change benefits and success criteria

Business Requirements, Functional Design and Process Design:

• Obtains, creates, and documents business requirements engaging multiple stakeholders

• Assists with creating business requirement documentations (BRDs) and handles cross-functional and cross-regional reviews of low/medium complexity

• Works with BAs and IT team on solution design and development

• Understands and communicates the financial and operational impact of any changes

• Assesses solutions from multiple angles

• Partners with stakeholders to analyze, define, and document business processes within and across functions

Reporting, Metrics, and Tools:

• Builds reports, dashboards and models to analyze, report, and present data to find opportunities for improvement of key business metrics

• Presents insights and opportunities to stakeholders

• Build and maintain tools spanning technologies such as MS Excel, Tableau, PowerApps, Python etc.

Alignment, Consistency & Prioritization:

• Assesses priority based on fit to agreed organizational criteria

• Recommends alternative solutions, calling out to more senior members

• Represents and protects vital commercial and business interests at various forums

• Participates in cross-functional discussions to drive issues, challenges, and prioritization efforts

• Supports in providing vital feedback, guidance and/or advice to team members

Qualifications

• 5+ years of experience in related field preferred

• A strong academic background with demonstrable commercial savvy; bachelor’s degree or equivalent work experience

• Understanding of programming languages such as Java/JavaScript and databases (MS Access, SQL Server and MySQL) preferred

• Must be proficient in MS Office applications and advanced Excel (UDFs, Macros, VBA) with solid background in modelling and analytics

• Must be familiar with MS Power Apps, Salesforce Analytics Cloud and Tableau

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.