(Junior) Customer Service Delivery Manager
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(Junior) Customer Service Delivery Manager
- JR-160040
- Híbrido
- Amsterdam
- Enschede
- General Management
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
We’re looking for a (Junior) Customer Service Delivery Manager to support and manage our customer‑facing projects in a cloud, hosting, and managed services environment. You’ll own delivery end‑to‑end, working closely with customers and internal technical teams to ensure projects land successfully.
This role suits someone who enjoys structured delivery, customer interaction, and technical collaboration in a dynamic environment.
What You’ll Do
Lead multiple customer projects from kick‑off to delivery, on time and in scope
Act as the main point of contact for customers, running status meetings and managing expectations
Build and manage project plans, risks, and dependencies
Coordinate engineering, operations, and service delivery teams
Translate technical solutions into clear, customer‑friendly updates
Track progress, manage change, and report on milestones and KPI
What You Bring
Experience delivering customer‑facing projects in cloud, hosting, managed services, data centres, or IT infrastructure
Solid understanding of cloud, networking, and/or virtualisation concepts
Strong organisation and communication skills; comfortable managing multiple projects
Customer‑focused, proactive, and solution‑oriented
Fluent in English and Dutch
Project management certification (PRINCE2, PMP, Agile) would be great but not a must have
Familiarity with tools like Salesforce, ServiceNow, or Smartsheet
Why Join?
Deliver high‑visibility projects for global customers
Grow your expertise across cloud, hosting, and managed services
Work in a collaborative, inclusive team with real customer impact
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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