Data Center Customer Operations Engineer - Open to New Grads

Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

A customer-centric Data Center Operations role suited for engineering professionals. This position involves applying technical expertise to semi-routine and moderately complex tasks under established standard operating procedures.

Responsible for the prioritization, fulfillment, and quality assurance of time-bound ticket-driven requests within the Data Center to include: Expedite/Negotiate, Trouble, Smart-hands, involved in implementing Installation/De-installation of Cages/Cabinets/Cross-connects, Power, Cable Containment, Custom Orders and/or Network Support (in some cases).

Responsibilities

Queue Management / Reporting

• Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times

• Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests

• Ensures adherence to commit times within standard operating procedures

• Maintains detailed written records of all work activity

• Updates local asset databases and other systems

Installations

• Rack and stack semi-routine customer equipment tickets

• Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes

Cross-Connect

• Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)

• Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects

• Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision

Testing / Troubleshooting

• Supports semi-routine standard operating testing and standard operating installations of customer assets

• Supports standard operating procedures of layer 1 cross-connect certification testing

• May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision

Stakeholder Partnership

• Supports the facility operations and security personnel team for breaks or other activities, when necessary

• Supports standard operating procedural tasks provides back-up assistance to team members when necessary

Customer Management

• Supports customer satisfaction with timely adherence to following semi-routine execution order requirements

• Delivers a high level of service and an excellent customer experience when interfacing with customers

• Provides support with time expectations on new deployments and existing alterations, by following   standard operating procedure guidelines

Projects

• Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision

• Supports vendors on projects

• Supports physical customer audits

Training

• Completes all assigned training in a timely manner

• May provide support to new hires

Qualifications

We are looking for enthusiastic, customer-focused individuals to join our team as Data Center Customer Operations Engineer. This is an ideal starting point for those eager to build a rewarding career in data center operations, where you'll receive hands-on training, mentorship, and opportunities to grow while supporting the critical infrastructure that powers global connectivity. No prior professional experience is required-we invest in your development from day one.

 

Minimum Qualifications

• Bachelor’s degree in Electrical, Electronic, or Mechanical Engineering, or a related field such as Information and Communication Technology (or equivalent practical experience and/or certifications).

• Basic knowledge of (or strong interest in) data center infrastructure, including cabling standards (e.g., structured cabling, fiber optics), networking fundamentals, power/cooling systems, and IT hardware.

• Strong communication skills and a genuine commitment to delivering excellent customer service.

• Eagerness to learn data center technologies, infrastructure, and best practices.

• Ability to collaborate effectively in a team environment and adapt to a dynamic, fast-paced setting.

 

Preferred Qualifications

• PRC License (Professional Regulation Commission) in a relevant engineering discipline.

• Other data center certifications such as CDCP (Certified Data Center Professional) or Cisco CCNA are an advantage.

Key Attributes We Value

• Problem-solving mindset with keen attention to detail and a proactive approach to troubleshooting.

• Reliability, safety awareness, and adherence to standard operating procedures.

• Comfortability working in a environment that may involve shift-based schedules

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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