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Business Analysis Manager


Business Analysis Manager

  • JR-121372
  • Slough
  • Business Analysis and Operations Support
  • Full time
Business Analysis Manager

About Equinix

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.


We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  


A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

The Role

The Business Analysis Manager supervises the team, manages project plans, and defines business processes.



  • Supervises team to ensure that the duties they are undertaking are carried out in a timely manner and projects are progressing as expected
  • Manages personnel details to include salaries, positioning, hire/fire, reviews, coaching and development

Resource and Budget Management

  • Works closely with the team to track resource allocation and utilization for assigned projects
  • Requests approvals for additional expenses outside of approved budget/headcount
  • Communicates budget estimates, and ensures team executes assigned projects within approved budgets
  • Manages and/or escalates issues, as needed

Stakeholder Management

  • Responsible for providing comprehensive input to stakeholders to support decision making
  • Proactively communicates issues and risks and escalate conflicts, proposing options for resolution
  • Manages stakeholder expectations within and/or across functions
  • May work with governance boards or steering committees
  • Identifies and proactively includes correct stakeholders and communications effectively
  • Understands stakeholder needs and builds effective relationships

Problem Solving/Assessment

  • Determines and applies appropriate methodologies and tools for analyzing a range of complex, functional and/or cross-functional issues
  • (often complex or with a high level of ambiguity) Provides recommendations that consider the needs of functional or cross functional teams
  • Identifies process gaps and issues and may recommend areas for improvement
  • Assesses impact of manual workarounds
  • Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate

Project Management

  • Creates, manages, and leads larger project plans and resources, executing them using appropriate tools and techniques
  • Drives alignment with stakeholders from problem identification through implementation and post-implementation monitoring
  • Communicates team progress
  • Creates scope, project charter and stakeholder analysis
  • Applies appropriate project management skills and best practices including Lean Six Sigma
  • Identifies and manages risks and issues

Cost/Benefit Analysis and Monitoring

  • Analyzes pre and post implementation results and proposes recommendations for improvement
  • Expected benefits and actual results

Coaching and Mentoring

  • Provides necessary feedback, guidance and/or advice to junior team members and internal staff
  • May act in an advisory capacity to Yellow, Green or Junior Lean Six Sigma Black belts

Implementation and Change Management

  • Manages process and procedural documentation
  • Completes post deployment analysis, monitoring and control, providing recommendations for improvement
  • Assesses post project benefits and success

Reporting and Metrics

  • Leads status reporting, highlighting risks, issues and concerns
  • Makes recommendations for improvement based on report results
  • Creates and publishes dashboards

Cost Savings Analysis Alignment, Consistency & Prioritization

  • Champions changes to enable customer benefits
  • Assesses priority based on fit to agreed organizational criteria
  • Supports in driving consistency and alignment across different functional teams
  • Recommends alternative solutions, escalating where disagreements persist
  • Leads and facilitates cross functional discussions to drive issues, challenges and prioritization efforts

Business Requirements, Functional Design and Process Design

  • Obtains, creates and documents business requirements engaging multiple stakeholders
  • Creates BRD (business requirements document), managing BRDs, cross-functional and cross-regional reviews
  • Works with the BSA's and Dev. team on solution design and development
  • Assesses solutions from multiple angles
  • Reviews functional design, working closely with BSAs and DEV teams to ensure solution meets requirements
  • Partners with stakeholders to analyze, define and document business processes within and across functional areas
  • Utilizes Lean Six Sigma methodology designing or improving business processes


  • May lead user acceptance testing
  • May be responsible for ensuring User Acceptance Testing is fully planned and executed
  • Develops and assigns test cases
  • Identifies testing resources
  • Assesses testing progress


  • 10+ years experience in related field preferred
  • 3+ years managerial experience preferred
  • Bachelor's degree required
  • Green belt preferred

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.