Supervisor, IBX Customer Operations

Who are we?

Team Leadership and Engagement

Operational Oversight:

Security Compliance:

Incident Management:

Performance Monitoring and Reporting:

Customer Engagement:

Project Management:

Cost Estimates:

Collaboration and Team Development:

Availability and Readiness:

Infrastructure Knowledge:

• Bachelor’s degree in a related field (e.g., Information Technology, Engineering, Business Management) or equivalent experience.
• Minimum of 5-6+ years of experience in a data center lead operations role, with a focus on team leadership, training, compliance and vendor management.
• Strong understanding of data center infrastructure, including cooling, networking, and security systems.
• Excellent communication, interpersonal, and leadership skills.
• Familiarity with incident management processes and security compliance standards.
• Ability to work in a fast-paced environment and respond to emergencies as needed.

• This position requires weekends, nights and holiday work to ensure 24x7x365 operational coverage.
• Must be able to respond to on-call situations and emergencies as they arise.

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $96,000 to $144,000 per year
• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $88,000 to $132,000 per year
• Colorado, Nevada, Rhode Island: $80,000 to $120,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.