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Job Summary
Analyzes business requirements/functional designs to determine feasibility of design within time and cost constraints. Designs software systems on Salesforce platform

Responsibilities
Software Design

• Designs for larger enhancements, projects and cross system/functional enhancements

• Conducts design reviews, provides technical leadership

Development/Coding

• Develops and maintains code for larger enhancements, projects and integrations

• Fixes defects and participates and conducts peer code review

• Follows and proposes design and coding standards and processes

• Provides technical leadership

• Conducts code performance analysis, tuning and review

DevOps

• Defines roadmap of automation tools and its value to software engineering practices

• Reviews release planning and deployment lists

• Ensures quality and completeness of deployments

Reporting

• Responsible for status reporting

• Defines and drives release management planning

Qualifications

• Overall 10+ years in developing and supporting experience in handling mid to large scale IT projects deployment. Good knowledge in RCA CRM business processes

• Good knowledge on RCA cloud with quote to cash process

• Hands-on experience and deep understanding of all aspects of Salesforce RCA Cloud

• Salesforce RCA, Agent force knowledge, Agent force certified has mandatory

• Experience in understanding and implementing business processes using Salesforce RCA

• Excellent communication, problem-solving and project management skills

• Strong understanding of Apex, SOQL, Visualforce, Lightning, Aura, and Web Components

• Experience using JavaScript, JSON, XML, HTML, CSS

• Experience integrating Salesforce with external applications

• Experience with KB Articles and Omni Channel routing

• 10+ years' experience in Software Development and implementation program

Preferences

• Familiarity with Quote to Cash business functions and high-level processes

• Business knowledge of telecom domain preferred on quote to cash

• Problem solving and strong communication skills

• Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change

• Ability to multi-task, working on more than one assignment simultaneously

• Flexibility to support in other time zone, if required

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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