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Job Summary

We are looking for a highly skilled and experienced Principal Service Designer to lead the vision and transformation of Equinix’s sales experience for customers, partners, and employees.  The multi-year initiative will have themes of enterprise simplifications, frictionless self-service, and a single pane of glass. The individual should be comfortable connecting and communicating the big picture down to touchpoint details. This individual contributor will report into a UX Director-lead Design team. They will work closely with other senior UX staff and cross-functional leaders.

Responsibilities

Design Strategy & Service Design

• A command on managing a design strategy and matching it with corresponding discovery activities and design artifacts

• A command on selecting and conducting relevant design workshops and facilitated meetings for a globally distributed hybrid workforce

• Strong judgment and hands-on experience in creating, maintaining explaining appropriate experience mapping artifacts (i.e. Customer Journey Map, Service Blueprint etc)

• Conduct and oversee strategic user research to understand enterprise personas’ needs for quote-to-cash

• Connect discovery activities and artifacts to inform recommending user-centered solutions

Executive Presence & Bias for Optimism

• Demonstrate strong executive presence and confidence in presenting concepts and recommendations to executives and key stakeholders

• Articulate the value and impact of design solutions in driving business outcomes and achieving strategic objectives

• Carry a bias for optimism and a positive mindset, even in challenging situations

• Be proactive in thinking strategically, working collaboratively, de-risking situations and raising concerns

Collaboration and Stakeholder Relationships

• Collaborate with business and engineering leadership to develop and execute a comprehensive design strategy that aligns with our enterprise sales goals and objectives and our digital transformation initiatives

• Effectively communicate design concepts and rationale to stakeholders at all levels of the organization, fostering collaboration and alignment

• Provide guidance and mentorship to experienced designers, fostering a culture of design excellence

Qualifications

• Prefer 10 years of work experience in Design Thinking, Service Design, or UX Architecture.

• Prefer a bachelor's or master’s degree in design strategy, human-computer interaction, or a related field

• Have a track record of successfully designing and delivering enterprise solutions and digital transformation initiatives. Prior Enterprise Sales experience preferred but not required.

• Understanding of design thinking methodologies and user-centered design principles and how they might apply for the context of quote to cash and digital transformation

• Strong analytical and problem-solving abilities, with a keen attention to detail

• Ability to work in a fast-paced, dynamic environment and manage multiple efforts simultaneously

• Command of design, digital whiteboard and workplace collaboration applications (Miro & Microsoft Office suite)

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $160,000 to $273,000 per year

• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $153,000 to $261,000 per year

• Colorado, Nevada, Rhode Island: $139,000 to $237,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.