Manager, Data Center Customer Operations

Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Receives objective based assignments and determines resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect section or multiple disciplines. Decisions impact others in the immediate team and influences methods and techniques. Executes financials, business planning, organizational priorities and workforce.

Responsibilities

Leadership

• Assigns, instructs, and manages team

• Plans core duties for the team to complete

• Manages and supervises the project team and acts as a mentor to team members

• Identifies and resolves issues, and manages quality of products for customers

• Manages the project team

Systems Support

• Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix

• Summarizes the findings during the troubleshooting and produces Incident Reports for the customer

• Mentors team on authoring reports

Installation

• · Understands and applies customer cabling requirements, manages site surveys, provides cost estimates to Sales and installation of new cables

• Manages testing of cables, before handing to customer

Vendor Management

• Manages, briefs, and instructs vendors for installation, testing, and labeling 

Maintenance

• Manages preventive maintenance to Data Center equipment to prevent faults from occurring

Project Management

• Manages multiple projects and designates work to team

• Monitors project budget, scope, and progress

Technical Expertise

• Extensive knowledge in network and equipment platforms, systems, and circuits

• Assists in implementing new procedures

Qualification

• Fluent English required

• Bachelor's degree required

• Previous experience as a Team Leader.

• Solid previous experience with mission critical environment / Data Center         

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.