Data Center Customer Operations Technician (m/w/d)

Who are we?

Why Join Us?

Job Summary

Key Responsibilities:

• Promptly review and respond to work order requests.
• Collaborate on higher-level orders as needed.
• Maintain comprehensive documentation in the ticketing system.

• Rack and stack semi-routine customer equipment.
• Support routine installations, including ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasks.

• Assist with standard cross-connect work orders, including installation, terminations, and modifications.

• Support basic testing and installations.
• Assist with Layer 1 cross-connect certification testing.
• Perform semi-routine testing as advised.

• Support operations and security teams as needed.

• Ensure customer satisfaction by adhering to order execution requirements.
• Provide exceptional customer service.
• Aid in managing time expectations for new deployments.
• Offer on-site support through access and escorting services.

Requirements

• Language Skills: Proficiency in German and English.
• Educational Background: Completed training in IT or Telecommunications Engineering.
• Experience: Work experience in the IT field, hand-on experience with Hardware maintenance and installation, ticketing systems
• Customer Service: High customer and service orientation.
• Technical Skills: Very good computer skills.

What We Offer

• An unlimited employment contract
• 30 days of vacation per year
• Compensation for overtime or time off in lieu
• Company pension contributions and retirement benefits
• Subsidy for the use of public transportation and lunch
• Job bike
• Partial coverage of gym or sports club membership fees
• Company stock program
• Sports events and company activities
• Work clothing
• Great colleagues and a corporate culture where it's fun to contribute energy and initiative

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.