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Data Center Customer Operations II

  • JR-150890
  • Na miejscu
  • Frankfurt
  • Operations
  • Full time

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.


Responsibilities

Queue Management / Reporting

  • Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times

  • Involved in escalating and expediting higher level orders, upon supervision

  • Actively follows up on work orders in the queue to support the overall team

  • Maintains notes and records of activity fulfillment in the ticketing system

Installations

  • Rack and stack basic customer equipment, with guidance from more senior team members

  • Supports routine intra-cage and infrastructure installations, under guidance, which may include:

- routine ladder racks and basic fiber raceways
-  basic cable management and support systems (patch panels)
- routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities
 

Cross-Connect

  • Supports basic cross-connect troubleshooting

Testing / Troubleshooting

  • Supports basic testing and routine installations of customer assets

  • Supports standard layer 1 cross-connect certification testing, under supervision

  • May learn more semi-routine testing, under supervision

Stakeholder Partnership

  • Supports the operations and security personnel team for breaks or other activities, when necessary

Customer Management

  • Supports customer satisfaction with timely adherence to following basic order execution requirements

  • Delivers quality customer service experience when interfacing with customers

  • Discusses time expectations on new deployments, by following standard operating procedure guidelines

  • May support customers on-site through access and escorting services

Projects

  • Supports fulfillment of projects under close supervision

Training

  • Completes assigned training in a timely manner

Qualifications

  • Typically requires a high school diploma and proven year of equivalent work experience

Translated Version

Techniker (m/w/d) für den operativen Rechenzentrumsbetrieb

Arbeiten, wo das Internet zu Hause ist

Equinix verbindet weltweit mehr als 10.000 Unternehmen mit Partnern und Kunden über seine Hochleistungs-Rechenzentren mit dem weltweit größten Netzwerkangebot.

Als globaler Marktführer betreiben wir 210 Rechenzentren an den wichtigen Wirtschaftsstandorten auf fünf Kontinenten, die es unseren Kunden ermöglichen, neue Geschäftsmöglichkeiten wahrzunehmen und ihre IT- und Cloud Strategien weiterzuentwickeln.

In Deutschland sind wir mit über 540 Mitarbeitern in 11 Rechenzentren in den Städten Frankfurt, München, Hamburg und Düsseldorf vertreten.

Aufgrund unseres stetigen Wachstums und unserer Internationalität bieten wir unseren Mitarbeitern viele Einsatz- und Entwicklungsmöglichkeiten. Wir sind stets auf der Suche nach motivierten und aufgeschlossenen Mitarbeitern, von Junior-Technikern zu Lead-Technikern, die Teil unserer Teams und unserer Erfolgsgeschichte werden möchten. Viele spannende Einblicke in die Welt von Equinix und weitere Karrieremöglichkeiten finden Sie in unserem Video HIER.

 

Das sind deine Aufgaben:

Bearbeitung und Dokumentation von Kundensupportaufträgen

Aufbau, Verkabelung und elektrischer Anschluss von Racks, Serverhardware und Netzwerkkomponenten

Installation und Dokumentation passiver Netzwerke in Kupfer und Glasfaserausführung

Durchführung von Messungen der passiven Netzwerkinfrastruktur inkl. Dokumentation

Installation von elektrotechnischen und mechanischen Bauteilen

Überwachung der technischen Infrastruktur

Schichtarbeit (24*7 - Vollschichtbetrieb)

Das wünschen wir uns:

Abgeschlossene technische Ausbildung im Bereich Telekommunikation als IT-Systemelektroniker / Kommunikationselektroniker / Netzwerktechniker (m/w/d) oder vergleichbarer Abschluss

Erfahrung bei der Installation und Abnahmemessung von strukturierten Kupfer- / LWL-Datenverkabelungen

Sehr gute Deutsch- und gute Englischkenntnisse

Gute PC-Kenntnisse

Leidenschaft für Technik und Kunden

Das bieten wir dir:

Ein unbefristetes Arbeitsverhältnis

Jährlicher Bonusplan

30 Tage Urlaub im Jahr

Vermögenswirksame Leistungen und eine betriebliche Altersvorsorge

Zuschuss zur Nutzung von öffentlichen Verkehrsmitteln.

Academy/Fort- und Weiterbildungsmöglichkeiten

Anteilige Übernahme der Beiträge im Fitnessstudio oder Sportverein

JobRad

Du erfüllst nicht alle Voraussetzungen?  

Deine Leidenschaft gilt bereits der IT? Dein Berufswunsch wäre ein Job in der IT-Branche?  

Dann vergeude keine Zeit, schick uns deine Bewerbung und überzeuge uns.  

Mut kann belohnt werden.  

Nimm deine Karriere in die Hand und gestalte deine Zukunft mit uns.      


Bewerbungsunterlagen bitte ausschließlich über unser Jobportal mit Angabe deiner Gehaltsvorstellung und deinem frühesten Eintrittstermin.


Wir haben im Moment einige Stellen zu besetzen, also zögere nicht, dich zu bewerben!

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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