Who are we?

About the role:

The Customer Operations Engineer is required to work within our Data Centre’s as part of a rotating shift team. They are tasked with providing our customers with the highest standards of technical service as required. 

Customer Operations are also responsible for providing first level support for facility alarms and issues and in performing housekeeping duties to ensure that the Data Centre is maintained in a first class condition. After receiving orientation and onboarding training you will become a valued member of the

Equinix team and will become part of a 24x7 shift roster to ensure the customer success at all times at our ME4 site based in Derrimut.

Applicants may come from a variety of backgrounds but ideally with a passion, education or work experience within the IT industry. The Customer Operations team play a key role in the success of our daily operations and offers a great work/life balance due to the shift patterns and are entitled 5 weeks annual leave.

Responsibilities

• Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning
• Support Disaster Recovery drills and invocations
• Install and de-install of customer cross-connections
• Perform Smart Hands and tape backup Services
• Warehouse management
• Reporting facility alarm
• Incident handling, problem troubleshooting and escalation to upper tier
• Supervise vendors for work within data center premises
• Maintain accurate records, document all problems, and prepare reports
• Exhibit quality workmanship on all work
• Maintain the cleanliness of data center

Qualifications

• Diploma or Certificate in Telecommunication or IT related area (ideal)
• High level computer skills including use of Microsoft Office suite of products
• Has a ‘can do’ attitude and approach to work
• Be able to follow processes efficiently and effectively
• Strong attention to detail and customer service focus
• Ability to learn fast and work autonomously and in a team
• Australian Citizenship is required to attain NV1 security clearance

Benefits:

• Excellent work/life balance and 5 weeks annual leave
• Clear, direct and structured career path within the Customer Ops team and opportunities to move to different wider parts of the business
• Salary package including annual bonus, healthcare allowance
• Work in a supportive collaborative team
• Onsite parking and close proximity to transport links
• Join a Fortune 500 Company with a huge range of company employee benefits

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.