Who are we?

Job Summary

Equinix is looking for a hardworking Technical Commercial Opportunity Associate to join our Sales Support department.

Being part of the EMEA Sales Support Organisation our mission is to be the single point of contact for all pre-sales related requests and issues. In your role as Technical Commercial Opportunity Associate you will be acting as a project manager for all pre-sales activities. As a team, we are responsible for supervising and coordinating progress on all opportunity-related requests, such as legal agreements, quotes, and customer signatures. The role is responsible for supporting the Sales Engineers on pre-sales system and process changes.

This position plays a key role in project handling pre-sales activities and you work cross-functionally to tackle issues related to quotes, orders, and data. You are the pre-sales operations contact who coordinates tasks seamlessly behind the scenes from prioritising multiple deals across the EMEA region ensuring they conform to Equinix standards, to making sure the scope and direction of each is on schedule. Additionally, where there is a policy, process tool or system change impacting the customer or Sales Engineer, you will make sure they are aware and help them through adoption.

If you are someone who enjoys multi-tasking at a high level, thrives in a dynamic work environment, calm under pressure and has some technical knowledge or interest in data centre related fields or similar and ready for a new challenge, APPLY to join us! 

What is the role about?

• Gather info from Sales Engineers regarding scope and solution

• Work with Vendor quote team, or EIS (Equinix Infrastructure Services) project team for Pricing.

• Support pre-sales operational activities for complex customer accounts or multi country deals (e.g., Majors, GAM, Network)

• Assist with customer questions via email or phone

• Bridging the gap between Sales, Sales Engineers and Hyperscale Team

• Support Customers and Sales Engineers with creating, tracking status, and garnering escalated approvals for quotes. You also support for system functionality issues, quote complexity, knowledge/training, and high volume of quotes

• Assist with New Customer set up (Normally we are saying that the SSAs are handling that one

• Provide live sales support for all system related questions and be the subject matter expertise for any system or process improvements (e.g., ECO enhancements)

• Validate quoting info provided by customers/ Sales Engineers for non-standard quotes. Follow up directly with Sales Engineers on any clarifications or additional info required to accurately generate quote

• Be in sync with the business, proactively flag deal constraints – Capacity, Product, Pricing

• Collaborate with Sales Engineers and various internal teams (Capacity, Provisioning, Project Managers) to determine the feasibility of requests and their approvals.

• Follow up with customer on required documents and missing information

• Handle quote signature and booking process

• Ensure Customer PO compliance

• Ensure any/all non-system-managed approvals are properly maintained before quotes or other legal documents are released to customers

• Communicate optimally with a variety of departments within Equinix and function well within a team

Qualifications

• BA/BS degree or equivalent experience, preferably in computer-related field

• Extensive experience in Project Managing/ Quote Support / Customer Support Organization

• Siebel, Salesforce, Excel expertise is a plus

• Excellent organisational, communication and interpersonal skills, ability to expertly communicate and work well with all levels of internal and external customers

• Strong attention to detail with a high degree of accuracy

• Ability to prioritise multiple priorities tasks, handle highly confidential information, and a self-starter demeanour

• You have a customer service focus

What we offer

The opportunity to leave your mark in a company that is growing quickly and still manages to keep a pioneer spirit. We offer you a competitive salary in return for your time and drive, sharing your knowledge and experience. You will be offered, a defined contribution pension plan, an annual bonus scheme, but overall an environment where you can thrive, grab opportunities and enjoy yourself whilst working.

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Want to learn more or apply?

Please use the link to apply, so we can get back to you as soon as possible.

We look forward to meeting you!

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.