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Summer Internship Program: Customer Care (2023)

 

Summer Internship Program: Customer Care (2023)

  • JR-130138
  • Redwood City
  • Tampa
  • Frisco
  • Interns and Apprentices
  • Full time
Summer Internship Program: Customer Care (2023)

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. We provide 10,000+ customers across almost every industry access to 2,000+ network services, 3000+ cloud and IT services, 450+ content and digital media services, and 4,700+ enterprises.
 

An internship with Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. If you’re a forward-thinking, hard-working college student who loves to learn and wants to make a positive impact on the world while growing your career, join us and help shape the digital world. We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success. Joining our internship program means you will have a chance to secure a future role at Equinix when you graduate!

Why Join Equinix?

  • Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world.

  • Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, peers, and colleagues.

  • Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events.

  • Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition “Shark Tank.” This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix.

Customer Care Opportunities for our Summer 2023 Program:

  • We are looking for our next stellar group of interns to join our Global Customer Care & Success organizations for our 12-week global program starting in early summer 2023. This summer we will be hiring interns to join our Customer Success Management Team.  

  • Global Customer Care and Experience (GCCX) organization is made up of several customer facing and non-customer facing functions to include Customer Success Managers (CSM). We continue to grow and evolve, and includes many change initiatives impacting processes, tools and globalization of roles and responsibilities. 

  • The CSM position is pivotal in the delivery of services to a portfolio of Equinix customers. The CSM drives collaboration with customers and internal cross functional teams to manage requirements timely and efficiently. The CSM also owns and manages a very broad range of account and service-related customer questions, requests, and issues to resolution. 

Qualifications:

  • Must be currently enrolled in an accredited university/college, in your penultimate year of your bachelor’s or master’s degree studies (Graduation between December 2023-September 2024) 

  • Available to work full-time for the entire duration of the Summer Internship Program (between May to September, depending on your school system)  

  • Ability to multi-task and work collaboratively and effectively in a fast-paced environment  

  • Excellent written and verbal communication skills, business proficiency in English 

  • Ability to create accurate and punctual reports, deliver presentations, and share information and ideas with others 

  • Analytically driven and detail-oriented, with working knowledge of Microsoft Office Package and aptitude to learn new software 

How to Apply:

  • Up to date resume that includes your availability (start and end date) and expected graduation

  • Please apply to this job posting only if you are available full time for an internship during the stated period.

What’s next:

The Equinix New to Career team will be reviewing applicants on a rolling basis throughout October and November and will reach out to applicants accordingly. We appreciate your patience while we consider your application.  If you would like to learn about other career opportunities, we have to offer check out our careers page!  

The targeted pay range for this position in the following locations are:

  • San Francisco, CA / Bay Area:  $25/hour to $40/hour


Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. 

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

We offer paid time off, holidays and relocation assistance as needed.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer (U.S.)).

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