Senior Manager, Business Systems - Revenue

We are looking for a leader in our Corporate Applications Business Engagement team responsible for managing a team of business analysts and solution architects supporting Accounts Receivables, Tax, Credits and Collections business area. The role requires shouldering the responsibility with our business stakeholders to drive company strategy through data driven analysis, automation and cloud-native applications while partnering with the engineering team for Agile implementation and DevOps with security being a key differentiator.

Job Summary: Manages a larger team of BSAs, Solution Architects, and/or managers, is accountable for the performance and results of his/her team. Sets team objectives, priorities, and plans. May assign work to various team members. Reports status of projects or issues to upper management. contributes input to budget planning. Responsible for hiring, and developing his teams, manages business stakeholder relationship.

Responsibilities

Stakeholder Management

• Responsible for driving and influencing senior leadership decision making

• Is able to effectively identify appropriate stakeholders

• Builds and maintains effective working relationships and partnerships with stakeholders

• Ability to drive conflict resolution between stakeholders, including senior management and cross functional teams

• Sets and influences stakeholder expectations related to technology initiatives

• Responsible for transparent communication to stakeholders related to technology initiatives

Management Reporting

• Participates in monthly operational reviews of operational performance and roadmap status

• Executes against operational KPIs

• Reviews, identifies areas for improvement and makes recommendations to leadership

Resource and Budget Management

• Decisions are guided by policies, procedures and business plans that are agreed upon by upper management

• Works closely across IT and Technical Project Managers to track resource allocation and utilization for portfolio projects

• Works closely with Project Managers to track resource allocation and utilization for larger projects

• Requests approvals for additional expenses outside of approved budget/headcount

• Communicates budget estimates for cross functional projects/programs, and ensures teams execute assigned projects within approved budgets

• Manages and/or escalates issues, as needed

• Provides input to the annual budget planning process relating to project/support/SW maintenance/ Renewals/purchases/etc. for his/her areas of responsibility

System Optimization

• Reviews and approves recommendations from Manager, to implement improvements

• Manages implementation of approved system improvement recommendations

Project/Program Management

• Responsible for reviewing and approving project plans, provided by Project Managers and technology professionals

• Responsible for ensuring projects deliver on time and budget by holding contributors accountable for delivering on project milestones and deliverables

• Responsible for escalating issues and potential roadblocks to management, including making recommendations to address and resolve

• Expected to resolve most issues to closure

• Responsible for identifying and mitigating project execution risks

• Guide and /or revise project plan to ensure it completely captures all activities and eliminates duplicative efforts

• Streamlines resources and activities and identifies opportunities to automate tasks

R&D / Innovation

• Drives innovation among the teams, recognizes innovation, and helps communicate new ideas across teams

Process / Policies/Standards

• Defines and evangelizes processes, policies and standards across all stakeholders

• Measures performance against process goals

• Proactively seeks continuous improvement opportunities in process/policies standards

Road Map / Planning

• Responsible for leading strategic planning, influencing and driving prioritization of initiatives with functional stakeholders

• Responsible for developing and communicating a roadmap of projects and initiatives to functional stakeholders

People Management

• Provides leadership and direction to the team, through managers

• Is accountable for the performance and results of direct reports and maybe a larger or multiple teams.

• Responsible for succession planning

• Responsible for performance management of team members, including disciplinary actions and hire/fire decisions/ recommendations

• Responsible for GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendations

• Responsible for talent development, including quarterly conversations, career pathways conversations and individual development/growth plans

• Models the Equinix Culture and Values

Review/Approvals/Escalations/Issues Resolution

• Monitors and manages support and operational metrics and trends for management areas

• Identifies and prioritizes areas for optimization

• Senior Manager responsible for identification of significantly impactful/high risk issues, appropriate prioritization, resource assignment and ownership, and overseeing process through closure of issue while ensuring appropriate escalation and visibility to senior management teams

• Senior Manager oversees and supports RCA cycles, reviews management level reports related to issues and escalations

• For more complex and higher risk issues, the manager will draft and support reviews Senior Leadership review cycles

• Reviews and approves security best practices for networks, systems, and applications

• Acts as a more senior escalation point for approving or rejecting security architecture requests

• Acts as escalation point for resolving complex customer security inquiries in partnership with Legal, Sales, and Operations teams

• Reviews, analyzes, provides recommendations and may decide on acceptance or rejection of audit controls

• Reviews and approves global IT security policies annually, escalating for final approval, as needed

Vendor Management

• Manages/leads individual consultants or consulting teams, as assigned

• Understands vendor roadmaps, manages relationships, feedback and escalations, negotiations and contract renewals

• Reviews and proposes final vendor selections

• Manages day-to-day vendor relationships and holds vendors accountable to their deliverables

• Resolves vendor issues and escalates as needed

Country/Regional Management

• Manages team of local technology professionals in a given country/region

• Executes against approved initiatives

• Manages technology and/or human resources in a single location, being familiar with local language, law and regulations, as needed

• Partners with global technology owners and regional stakeholders, to implement and maintain global technology standards

• Manages relationships with regional/functional stakeholders

• Defines, presents and obtains leadership approval for local execution strategy, aligned to global standards

Qualifications

• 3+ years professional experience in a software development leadership role

• Bachelor's in Engineering preferred

• Expertise in implementing and supporting Financial systems

• Expertise in implementing and supporting RevPro Cloud 3.6

• Expertise in implementing and supporting Oracle ERP Cloud

• Bachelor's in Accounting or Business preferred