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IT Director, Product Enterprise Business Services

 

IT Director, Product Enterprise Business Services

  • JR-120279
  • Frisco
  • Information Technology
  • Full time
IT Director, Product Enterprise Business Services

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.  

 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: Responsible for completeness of architectural changes that satisfy Product Management and/or NSE requirements.

Responsibilities

Stakeholder Management

  • Responsible for providing objective and comprehensive input to senior leadership and executive decision makers

  • Solicits stakeholder input to define comprehensive improvement plans that are consistent and drive standardization across regions

  • Influences and collaborates with multiple stakeholders of multiple portfolios and projects to ensure effective release, change management and that support plans are defined and communicated

  • Creates and drives broad stakeholder communications with respect to portfolio status and budget utilization

Management Reporting

  • Facilitates monthly operational reviews of operational performance and roadmap status

  • Responsible for reporting overall status to GTS senior leadership and executives, within and outside GTS, taking remediation action, when applicable

Resource and Budget Management

  • Ensures resource allocations based on Org priorities

  • Works closely with cross functional Leads & Project Managers to track resource allocation and utilization for portfolio projects

  • Identifies potential budget shortfalls and escalate proactively

  • Manages and/or escalates issues, as needed

  • Provides input to the annual budget planning process relating to project/support/SW maintenance/Renewals/purchases/etc. for his/her areas of responsibility

  • Review and optimization of budget allocation

System Optimization

  • Monitors adherence to KPIs

  • Performs RCA if metrics are missed

  • Proposes mitigation strategies for missed targets

  • Is accountable for successful implementation of approved system improvement recommendations

  • Drives adoption of best practices and standards

Project/Program Management

  • Responsible for reviewing and approving high level project milestones across the portfolio, provided by Project Managers and technology professionals

  • Responsible for ensuring scope, schedule and resource commitments are delivered across the portfolio

  • Responsible for resolving escalated issues and potential roadblocks

  • Responsible for identifying and mitigating project execution risks

  • Responsible for keeping all executive stakeholders updated on program/project status/risks

  • Responsible for optimizing resource allocation and resolving resource allocation conflicts across the portfolio

  • Guide and/or revise portfolio-level plans, as needed, to ensure they completely capture all activities and eliminate duplicative efforts

R&D/Innovation

  • Drives innovation and provides thought leadership across the teams, rewards innovation, and helps communicate new ideas across teams

  • Fosters and promotes a culture of innovation across local and global teams

Process/Policies/Standards

  • Ensures departmental process/policies /standards are aligned with GTS priorities

  • Defines process goals and measurement standards to ensure compliance

  • Optimizes processes to ensure continuous process improvement to drive process quality and productivity

  • Ensures consistency and efficiencies across standards and policies

Road Map/Planning

  • Responsible for leading strategic planning, influencing and driving prioritization of initiatives with executive stakeholders

  • Responsible for developing and communicating a roadmap of projects and initiatives in support of stakeholder priorities to all levels of the organization

People Management

  • Provides leadership and direction to the team, through senior managers

  • Will likely lead a larger team or multiple teams focused on execution of area or sub-function plans

  • Is accountable for the performance and results of direct reports and maybe a larger or multiple teams, perhaps global

  • Responsible for succession planning recommendations and contributing to and driving the people development strategy

  • Responsible for performance management of team members, including disciplinary actions and hire/fire decisions/ recommendations

  • Responsible for the GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendations

  • Responsible for talent development, including quarterly conversations, career pathways conversations and individual development/growth plans

  • Models the Equinix Culture and Values

Review/Approvals/Escalations/Issues Resolution

  • Leads Senior Leadership and Executive level escalations

  • Drives creation and delivery of executive decision making cycles, with objective and comprehensive presentation of issues, business impacts, options with pros/cons, budgetary estimates, and recommendations

Vendor Management

  • Approves final vendor selection

  • Executes and guides vendor evaluations by team members, guides recommendations and reviews negotiation communications for executive review

  • Establishes vendor engagement, support and SLA mechanisms

  • Participates in vendor advisory boards and user groups

  • Accountable for creating and negotiating vendor contracts, MSA/SOW, License Agreements, and drives internal reviews with GTS leadership and Legal teams

  • Executes medium-scale vendor evaluations, pricing negotiations and software acquisitions

  • Accountable for vendor performance

Country/Regional Management

  • Manages team of local technology professionals/managers in a given country/region

  • Represents country/regional priorities to the global team

  • Executes against approved initiatives

  • Manages technology and/or human resources in a single location, being familiar with local language, law and regulations, as needed

  • Partners with global technology owners and regional stakeholders, to implement and maintain global technology standards

  • Manages relationships with country/regional senior leadership stakeholders

  • Defines, presents and obtains leadership approval for local execution strategy, aligned to global standards

Qualifications

  • 10+ years experience

  • 5+ years professional experience in a leadership role

  • Bachelor's preferred

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.