Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Job Profile Summary
Global Ops Enablement (GOE) sits at the critical intersection of our Customers and Operations.
Working within a team of Product Owners and Process Optimisation SME’s. This role supports the ideation and development of global enablement projects and tools. Identifying and addressing development issues, process improvement initiatives and operational process optimization through project teams and stakeholder groups.
Determines and applies appropriate methodologies and tools for analysing a range of functional and/or cross-functional issues (sometimes complex or with a high level of ambiguity)
Identifies process gaps and issues and suggests improvements
Using appropriate project management skills and best practices, creates and coordinates smaller project plans and resources, executing them using appropriate tools and techniques
Supports iterative and agile development practices
Ensures focus and resources are in the right place at the right time
Works with stakeholders to gain alignment through ideation and development stages
Proactively communicates progress
Identifies and manages risks and issues
Product & Process Implementation and Change Management
Identifies opportunities for system and process change/improvement
Supports regional and global teams to shape operational requirements/improvements and change management programs
Supports BSAs and development teams on solution design
Updates process and procedural documentation
Ability to analyse, understand and annotate ‘pain points’ and make suggestions to overcome
Supports user acceptance planning and testing
Supports development and backlog analysis, monitoring and control
Supports post project benefit and success assessment
Understands stakeholder needs and builds effective relationships
Proactively communicates issues and risks and escalates conflicts, proposing options for resolution
Partners with stakeholders to analyse, define and document business processes within and across functional areas
Acts as an SME point of contact with cross functional and Field Operations teams / stakeholders
Supports, coaches and guides end user development
Excellent verbal and written communication skills
Proven experience in complex physical environments, data centers, or similar architectures
Ability to participate and influence cross-functional projects involving global regional challenges as required by the business
Proven ability to execute projects and successfully execute initiatives and deliver outcomes
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Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Please click here to see the “EEO is the Law” poster and supplement.
Please click here to see our EEO Policy Statement.
Please click here to see our Pay Transparency Policy Statement.
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