EMEA NOC Engineer

We make the internet work faster, better, and more reliably. We hire talented people who thrive on solving difficult problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Work with us and shape the future of cloud and enterprise connectivity at one of the Fastest Growing Technology Companies in America (Forbes 2014). If you want to play a part in building a historically significant company, we want to meet you.

Due to the dynamic growth of the company, currently we are looking for the candidate for the position of:

EMEA NOC Engineer

Location: Warsaw

If you have good English, experience in network operations center, know how to resolve problems with networks, you were responsible for monitoring network devices, troubleshoot problems and issues with network, please review below responsibilities and qualifications needed for the job of NOC Engineer, apply today, and join our Equinix family.

Main responsibilities:

• Performs network monitoring: monitors network devices, software health and network tools health checks, monitors the network tools, and reports any device or software outages, prioritizing the issues.
• Troubleshoots network problems and outages and provides Level 2 Network Triage support.
• Provides escalation level support for Tier2 and Level 2 team.
• Applies the published work around (S & W and H and W) to get the customer issue resolved within the SLA’s as expected.
• Provides feedback to the various vendors on hardware and software to improve supportability.
• Publishes and manages the NOC checklists. Delivers reports and metrics on incidents and events.
• As part of the Major Incident Team performs Alert monitoring and Incident communication actions:
  • Creates and reports tickets for events and incidents.
  • Owns incident bridge setups, escalation calls and cross-functional coordination to drive for a quick closure of the incident or trouble ticket.
• Identify operational issues and suggest design alterations to address these issues.
• Working in a distributed Global Network operations support team.
• Schedule network maintenances and upgrades when appropriate.
• The role is on 12 hrs. shift in 24/7 support model and in office environment (during Covid-19 time fully remotely).
• May perform other duties as assigned.

Requirements:

Essential

•            Bachelor’s Degree in Computer Science, Computer Engineering, or relevant work experience.

•            Experience in previous NOC or another department related to network support.

•            Vendor basic knowledge in Cisco, Juniper or Cisco;

•            Developed knowledge of protocol: OSPF, BGP, VRRP, MPLS, Ethernet.

•            Basic knowledge of Optical Transport Network, Routing, Redundancy and Transport Protocols like OTU, DWDM, SDH.

•            Applied knowledge of LAN, WAN, internet technologies.

•            Minimum B2 in English.

Desirable

•            Skills on UNIX, Linux and monitoring tools.

•            Security background configuring Firewalls.

What we offer:

• Full time job agreement – 12 hours shifts in 24/7 support model.
• Employment in a stable company with an established position in the global but also at local market;
• Competitive salary reflecting your experience and knowledge;
• Attractive annual bonuses;
• Wide range of non-cash benefits such as private medical care in VIP options, MultiSport, Lunch Pass and more;
• (Post-COVID) modern office in the city centre;
• Opportunity for professional development in the international environment by internal and external trainings;
• Great team work atmosphere in the company awarded with “Great Place to Work” certificate.