Who are we?

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

 Job Summary

Supports customers by following up on inquiries and issues to ensure timely tracking and resolution. Performs a variety of administrative and operational tasks, including maintaining accurate records and coordinating activities with cross‑functional teams to support smooth facility operations. Demonstrates strong technical aptitude, analytical thinking, and the ability to leverage tools such as Excel and AI applications to enhance productivity and reporting accuracy.

Responsibilities

Supervision

• Supervise and coordinate a team of Receptionist staff remotely, ensuring consistent delivery of cross‑site support services for internal teams and customers.

Orders Support

• Perform invoice verification and support basic order‑related administrative tasks.

Internal / External Contact

• Direct and/or route inquiries to appropriate cross‑functional teams to ensure timely follow‑up and resolution.

• Maintain positive working relationships with local vendors (e.g., hotel, restaurant, taxi, catering) to support company needs.

Problem Solving

• Engage field teams and other personnel as necessary to drive issue resolution.

• Identify customer satisfaction–related issues and escalate to management when appropriate.

Stock Maintenance

• Ensure Customer Care Areas and conference rooms are clean, well‑stocked, and fully functional, including all amenities.

• Administer vendors providing standard office services (e.g., copier, coffee machines) and manage office supply ordering.

Reporting

• Support accurate and timely creation and closure of Condition Reports.

• Review routine IBX Operations Weekly Status reports and provide analysis when needed.

Process Optimization

• Identify trends in operations or customer inquiries and partner with leadership to implement tools or enhancements that streamline processes and improve efficiency.

Administration

• Coordinate activities directly with the Equinix Response Center (ERC) as needed.

• Generate purchase requisitions and coordinate with vendors for delivery and invoicing.

• Assist with special projects as assigned.

Technical & Analytical Competencies

• Strong analytical mindset with the ability to interpret operational data and identify trends.

• Proficient in Microsoft Excel (pivot tables, lookups, basic data analysis).

• Familiarity with AI‑assisted productivity tools (e.g., Copilot, AI‑enabled reporting, automated workflows) to improve efficiency and accuracy.

• Fast learner with the ability to quickly adopt new tools, technologies, and processes.

• Excellent active listening skills to understand customer needs and respond appropriately.

Qualifications

• Typically requires a high school diploma and 2–3 years of equivalent work experience in customer service, administrative support, facilities operations, or related fields.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.