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Data Centre Facility Technician

 

Data Centre Facility Technician

  • JR-121409
  • Sydney
  • Operations
  • Full time
Data Centre Facility Technician

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

Role Overview

This is an entry level role for some one wanting to kick start their career in engineering. In this role you will be working on layer 1 activities, providing support to Customer needs and supporting the facility engineering team. Your day to day will be responding to clients requirements, problem solving, performing repairs, maintenance, and installations. This will be a great opportunity for you if you have a passion for Data Centre Facilities technologies plus an interest in electrical & mechanical engineering.

Key Responsibilities:

Operations

  • SCADA alarm monitoring and response
  • BMS alarm monitoring and response
  • Direct and/or action phone and email enquiries from customers
  • Direct and/or action service requests to Resolution groups, IT, Facilities, Security and other business needs

Facility/Infrastructure Maintenance

  • Performs site inspections and monitors the building and IBX alarms
  • Performs preventative maintenance on site infrastructure (e.g. maintenance of primary infrastructures), or manages vendors
  • Assists more senior staff in repairs and corrective maintenance
  • Completion of Maximo Facilities Maintenance Job Plans either directly or by coordination with specialist Vendors with guidance from Senior Staff.

Site Administration

  • Completion of site logs and data gathering for permits, such as MOPs and scripts
  • Complete monthly customer & facilities reports
  • Assist site procurement tasks.

Incident Management

  • Assists more senior staff with responding to all on-site incidents and acts as directed
  • May begin responding to basic incidents based on own knowledge and experience
  • Promptly Raise Incidents for escalation and actioning within KPI’s.

Installations

  • Facilitates Installs of ladder racks and fiber raceways
  • Support Builds/Installs cages
  • Installs cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels
  • Performs basic intra-cage and infrastructure cabling installations
  • Facilitates Installs and grounds cabinets and two-post racks
  • Racks and stacks customer equipment with guidance from more senior team members
  • Facilitates Installs of intra-cage fiber tray, ladder rack, customer equipment and cabinets
  • Supports Infrastructure installs to include the following: Whalebone cable management, Public Fiber tray systems, Carrier ladder rack, AC/DC power trays, Security trays, Cash Mesh
  • Independently racks and stacks customer equipment
  • Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
  • Supports Installs of circuits requiring advanced fiber terminations

Queue Management

  • Escalates SRs that require additional information
  • Understands approval process and determine timelines for orders that have been expedited or require negotiation
  • Determines when to approve custom orders and amends for labor hours and material costs, if required
  • Manages all incoming requests and work assignments to support customer orders

Testing / Troubleshooting

  • Troubleshoots HVAC/Electrical/UPS/Fire/Security/Network/Facilities related systems; escalates to, and works with Senior Staff , as needed
  • Works with customers to troubleshoot issues

Collaboration and Additional Projects

  • Provides assistance to department during routine maintenance activities
  • Contributes to ongoing infrastructure projects

Requirements/Qualifications

  • Real passion for technology and engineering
  • Baseline Knowledge of LAN (Ethernet) and network protocols such as TCP/ IP or qualification in Engineering or Networking
  • Baseline Knowledge of Electrical and/or Mechanical equipment
  • Attention to detail
  • Ability to learn fast and work autonomously

Are you interested?

Click apply now!

You can also check out our YouTube page to find out more about us: https://www.youtube.com/channel/UC9xshmMk-FKjqKCLOKklQQw

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.