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Data Center Incident Monitoring Supervisor

 

Data Center Incident Monitoring Supervisor

  • JR-126403
  • Dallas
  • Operations
  • Full time
Data Center Incident Monitoring Supervisor

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, sophisticated infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth! Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents!

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job summary: The Equinix Operations Center (EOC) is a 24/7/365 environment encompassing two monitoring functions: Building Management Systems (BMS) and Security. The EOC is also responsible for Incident Management communications. The EOC Supervisor will be encouraged to be a subject matter expert in all areas supported by the team.

The Data Center Incident Monitoring Supervisor will provide leadership, guidance, and skill/career development to the Equinix Operations Center personnel across all shifts. Overall responsibilities include ensuring continuity of the following business functions; essential systems monitoring, CCTV and Access Control monitoring, updating and maintaining records, providing input to standardized processes, and assisting in compiling investigative information, timely processing and response to all transactions within the Operations Center including customer calls, site calls, incident management calls, and emails.

Responsibilities

  • Responsible for weekly, monthly and ad hoc reporting for senior management.

  • Responsible for regular operational metrics and reporting.

  • Ensure all databases and system information are updated and maintained and escalate trouble cases and emergencies as needed to lead and/or management personnel.

  • Ensure that all daily job functions/activities are carried out with accuracy.

  • Coordinate the completion of team projects.

  • Manage the timely response to all access and CCTV related alarms and issue timely notifications to customers.

Operations Support

  • Understand Equinix’s processes, policies, service offerings and products

  • Provides consulting support and makes recommendations to site operations team regarding appropriate, timely and needed improvements or enhancements.

Qualifications

  • Required: Bilingual (Spanish and English) with the ability to translate to and from English to Spanish when drafting communications.

  • Excellent leadership and customer service skills.

  • Ability to make clear timely decisions while utilizing excellent written and verbal communication skills.

  • Proficient with Microsoft Office Suite

  • Previous management experience a plus

  • Experienced with HVAC systems, alarm monitoring systems, AC and DC power systems.

  • Familiar with CCTV and Access System software and hardware.

  • Minimum of 2 years in data center systems support and/or security industry service or equivalent work experience

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, Equinix has implemented a vaccine or test policy that requires employees to show proof of full vaccination or get tested regularly to work onsite in an IBX or office. 

 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com.  Please provide your contact information and let us know how we can assist you. 

 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.