Data Center Customers Operations Interns

Who are we?

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Profile Summary – Internship Program:

At Equinix, we make the Internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who create The Magic of Equinix. They share a real passion for winning and put the customer at the center of everything they do.

IBX Operations (Internship)

Supports documentation & reporting, basic installations, testing, troubleshooting and escalating issues under the supervision of Field Engineer (FE) and Facility Engineer, and support operation team as required.

Responsibilities

Documentation / Reporting

• Maintain accurate records, document all problems
• Support translation of internal and external documentations
• Support for handling customers by phone

Installations

• Implements all activities when it comes to installing and de-installing equipment (ex: moving equipment from loading dock, etc)
• Handles rack and stack of customer equipment, including mounting, wiring and powering up equipment (ex: installing and de-installing equipment)

Testing / Troubleshooting

• Supports conducting circuit testing.
• Handling and managing equipment test.

Queue Management

• Escalates Service Requests that require additional information

Cross Connects

• Installs/Tests/Modifies Cross Connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
• Installs and test IBX Link cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)

Completing orders & guidance

• Completes all guidance in a timely manner (ex: assigned work orders)

Mandatory Requirements:

• Fluent - Business English Speaking & Writing