Who are we?
Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.
We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success
We are looking for support engineer who can provide deep troubleshooting expertise and deliver operational results. This role is to provide 24*7 global support for the Digital Integration Platform that drives $6B+ revenue and comprises of 800+ services connecting all the business systems.
Primarily responsible for ensuring that integration services are highly available, reliable, and performant through world-class monitoring, alerting, self-healing capabilities by applying software engineering practices
Participate actively in detecting, remediating, and reporting on Production incidents, ensuring the SLAs are met and driving Problem Management for permanent remediation.
Able to troubleshoot issues, problems and communicate with the cross-functional teams effectively and resolve
Participate in on-call rotation to ensure coverage for planned/unplanned events.
Lead root cause analysis of critical business and production issues
Orchestrate end-to-end monitoring and alerting
Serve as the primary subject matter expert for Equinix software integrations preventing (pro-active) as well as troubleshooting and mitigating (re-active) service availability/performance issues
Being able to multitask and deliver in a fast paced, rapidly evolving technology landscape and participate in an on-call escalation for incident resolutions.
A high sense of ownership, passion towards Operations & Support.
Bachelor's Degree in Computer Science or Technology or other equivalent field experience.
5+ years of hands-on experience in providing global support across various software technologies and systems.
5+ years of experience in API Development Platform like TIBCO and API Management platforms like Apigee, MuleSoft is preferable
2+ years of operational hands-on experience in virtualisation, containerisation ecosystem including Docker & Kubernetes.
2+ years of support experience in NoSQL databases and SQL Databases
Proficiency with programming languages like Python, Golang, and shell scripting to automate tasks
Familiarity with CI/CD pipelines, GitLab and GitHub preferred
Experience in technologies like Cassandra, Kafka, Oracle database & JMS is a plus
Experience in Automation, Data Integration
Experience in providing global support coverage is a plus.
Experience with AWS Cloud & Networking Concepts is a plus
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Please click here to see the “EEO is the Law” poster and supplement.
Please click here to see our EEO Policy Statement.
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