Who are we?

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Primarily provides pre-sales technical consultancy for the development and implementation of complex solutions. Utilizes broad industry knowledge and expertise in finding products and solutions to meet customer needs. Prepares detailed product specifications and designs for the development and implementation of customer solutions. Provides consultation to prospective customers during customer meetings, tours, assessments and validations. Customer-facing, capable of customer demand creation and cross-regional coordination and collaboration. Can provide post-sales technical expertise during installation and contract-fulfilment.

Responsibilities

Technical Consulting and Sales Support

• Identifies customer’s business needs, challenges, and technical requirements and maps to Equinix solutions

• Utilizes understanding of Equinix products and services to deliver pitch on Equinix solutions

• Analyzes situations and data on problems of moderate scope independently

• Provides full support - customer meetings and tours

Solution Design and Deliverables

• Provides technical solution design expertise to all assigned Sales account executives

• Exercises judgment to solve customer issues that are outside of of standard procedures appropriately

• Supports moderately complex RFI/P/Q preparation as requested by Sales Representatives

• Develops all deliverables for the customer with minimal oversight from Sales Engineering Management and/or peers

Customer Service

• Communicates with customers (internal and external) in a professional, friendly and effective manner, both verbally and in writing

• Supports pre-sales efforts for all company products and services

• Provides good technical support in sales presentations, customer meetings and trade shows

• Able to problem solve a variety issues and execute solutions

Business and Market Expertise 

• Demonstrates a full understanding of Equinix data center, Network, and Cloud products and services

• Possesses industry knowledge and familiarity with the competitive landscape

Collaboration / Communication

• Assists sales teams in efforts to earn new business and maintain existing customer relationships

• Collaborates with internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales

• Active participant in cultivating positive culture on the team

• Demonstrates good presentation skills

Team Leadership

• Provides feedback on various business opportunities and issues

Qualifications

• Typically requires a Bachelor’s degree and a minimum of proven years of related experience; or an advanced degree without experience; or equivalent work experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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