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Senior Manager, Business Systems Analysis

 

Senior Manager, Business Systems Analysis

  • JR-118631
  • Frisco
  • Information Technology
  • Full time
Senior Manager, Business Systems Analysis

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.   

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

We are looking for a leader in our Corporate Applications Business Engagement team responsible for managing a team of business analysts and solution architects supporting Accounts Receivables, Tax, Credits and Collections business area. The role requires shouldering the responsibility with our business stakeholders to drive company strategy through data driven analysis, automation and cloud-native applications while partnering with the engineering team for Agile implementation and DevOps with security being a key differentiator.

Job Summary: Manages a larger team of BSAs, Solution Architects, and/or managers, is accountable for the performance and results of his/her team. Sets team objectives, priorities, and plans. May assign work to various team members. Reports status of projects or issues to upper management. contributes input to budget planning. Responsible for hiring, and developing his teams, manages business stakeholder relationship.

Responsibilities

Stakeholder Management

  • Responsible for driving and influencing senior leadership decision making

  • Is able to effectively identify appropriate stakeholders

  • Builds and maintains effective working relationships and partnerships with stakeholders

  • Ability to drive conflict resolution between stakeholders, including senior management and cross functional teams

  • Sets and influences stakeholder expectations related to technology initiatives

  • Responsible for transparent communication to stakeholders related to technology initiatives


Management Reporting

  • Participates in monthly operational reviews of operational performance and roadmap status

  • Executes against operational KPIs

  • Reviews, identifies areas for improvement and makes recommendations to leadership


Resource and Budget Management

  • Decisions are guided by policies, procedures and business plans that are agreed upon by upper management

  • Works closely across IT and Technical Project Managers to track resource allocation and utilization for portfolio projects

  • Works closely with Project Managers to track resource allocation and utilization for larger projects

  • Requests approvals for additional expenses outside of approved budget/headcount

  • Communicates budget estimates for cross functional projects/programs, and ensures teams execute assigned projects within approved budgets

  • Manages and/or escalates issues, as needed

  • Provides input to the annual budget planning process relating to project/support/SW maintenance/ Renewals/purchases/etc. for his/her areas of responsibility


System Optimization

  • Reviews and approves recommendations from Manager, to implement improvements

  • Manages implementation of approved system improvement recommendations


Project/Program Management

  • Responsible for reviewing and approving project plans, provided by Project Managers and technology professionals

  • Responsible for ensuring projects deliver on time and budget by holding contributors accountable for delivering on project milestones and deliverables

  • Responsible for escalating issues and potential roadblocks to management, including making recommendations to address and resolve

  • Expected to resolve most issues to closure

  • Responsible for identifying and mitigating project execution risks

  • Guide and /or revise project plan to ensure it completely captures all activities and eliminates duplicative efforts

  • Streamlines resources and activities and identifies opportunities to automate tasks


R&D / Innovation

  • Drives innovation among the teams, recognizes innovation, and helps communicate new ideas across teams


Process / Policies/Standards

  • Defines and evangelizes processes, policies and standards across all stakeholders

  • Measures performance against process goals

  • Proactively seeks continuous improvement opportunities in process/policies standards


Road Map / Planning

  • Responsible for leading strategic planning, influencing and driving prioritization of initiatives with functional stakeholders

  • Responsible for developing and communicating a roadmap of projects and initiatives to functional stakeholders


People Management

  • Provides leadership and direction to the team, through managers

  • Is accountable for the performance and results of direct reports and maybe a larger or multiple teams.

  • Responsible for succession planning

  • Responsible for performance management of team members, including disciplinary actions and hire/fire decisions/ recommendations

  • Responsible for GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendations

  • Responsible for talent development, including quarterly conversations, career pathways conversations and individual development/growth plans

  • Models the Equinix Culture and Values


Review/Approvals/Escalations/Issues Resolution

  • Monitors and manages support and operational metrics and trends for management areas

  • Identifies and prioritizes areas for optimization

  • Senior Manager responsible for identification of significantly impactful/high risk issues, appropriate prioritization, resource assignment and ownership, and overseeing process through closure of issue while ensuring appropriate escalation and visibility to senior management teams

  • Senior Manager oversees and supports RCA cycles, reviews management level reports related to issues and escalations

  • For more complex and higher risk issues, the manager will draft and support reviews Senior Leadership review cycles

  • Reviews and approves security best practices for networks, systems, and applications

  • Acts as a more senior escalation point for approving or rejecting security architecture requests

  • Acts as escalation point for resolving complex customer security inquiries in partnership with Legal, Sales, and Operations teams

  • Reviews, analyzes, provides recommendations and may decide on acceptance or rejection of audit controls

  • Reviews and approves global IT security policies annually, escalating for final approval, as needed


Vendor Management

  • Manages/leads individual consultants or consulting teams, as assigned

  • Understands vendor roadmaps, manages relationships, feedback and escalations, negotiations and contract renewals

  • Reviews and proposes final vendor selections

  • Manages day-to-day vendor relationships and holds vendors accountable to their deliverables

  • Resolves vendor issues and escalates as needed


Country/Regional Management

  • Manages team of local technology professionals in a given country/region

  • Executes against approved initiatives

  • Manages technology and/or human resources in a single location, being familiar with local language, law and regulations, as needed

  • Partners with global technology owners and regional stakeholders, to implement and maintain global technology standards

  • Manages relationships with regional/functional stakeholders

  • Defines, presents and obtains leadership approval for local execution strategy, aligned to global standards



Qualifications

  • 10+ years professional experience

  • 5+ years professional experience in managing enterprise software teams

  • Expertise in implementing and supporting Oracle R12 Accounts Receivable, Advanced Collections and Credit Management

  • Expertise in implementing and supporting Vertex Tax On Demand Version 9

  • Expertise in implementing and supporting Oracle ERP Cloud

  • Bachelor's in Engineering or Business preferred

 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.