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Job Summary

We are seeking a detail-oriented and proactive Sales Transaction Administrator to join our global team. This role will be instrumental in executing commercial compliance policies, legal, and audit requirements in daily operations during customer documentation reviews. The primary focus will be on processing signed customer quotes and ensuring that compliance is met with established policies. This role supports all regions, but primary focus will be on APAC and EMEA. The ideal candidate will possess strong attention to detail, excellent communication skills, and a background in customer service.

Responsibilities

Documentation Processing

• Review and process signed customer quotes to ensure compliance with commercial policies, audit and legal requirements

• Cross-check quotes against established compliance policies to identify any discrepancies or issues

• Maintains the ability to work all transactional requests with no supervision

Policy Execution

• Execute and uphold commercial compliance policies, ensuring that all procedures are followed accurately in daily operations

• Collaborate with legal and audit teams to ensure alignment with regulatory requirements and internal standards

Stakeholder Communication

• Serve as a point of contact for internal stakeholders regarding compliance-related inquiries and issues related to customer quotes

• Communicate effectively with cross-functional teams to resolve compliance issues and provide guidance on policy adherence

Documentation and Reporting

• Maintain accurate records of processed quotes and compliance checks, ensuring documentation is organized and easily accessible

• Prepare and present compliance reports to management, highlighting key findings and areas for improvement

Continuous Improvement

• Identify opportunities for process improvements related to quote processing and compliance execution

• Participate in training and development initiatives to enhance compliance knowledge and skills within the team

Projects

• Participates in department project work

• Contributes in secondary responsibilities outside of the pure Booking Compliance Office process

Qualifications

Experience

• Proven years of experience in customer support, order management, or customer service in a large company

• Previous experience in a global type role, particularly in APAC and EMEA regions, is a plus

Skills

• Strong attention to detail and accuracy in processing documentation and compliance checks

• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels

• English both in spoken and written

• Japanese language will be a plus

• Proficient in Microsoft Office and CRM systems

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.