Who are we?
Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.
We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
We are looking for a Platform Operations Engineer to join our Equinix Packet Platform Team:
What you’ll be doing
Be an active contributor to supporting customer critical issues, triaging, solving, and escalating to partner business units (network, engineering)
Be on rotation for incident resolution
Partner with Site Engineering to develop SOPs for the team
Assist in the enrollment of new hardware onto Packet’s platform
Accept escalated customer calls to gain a better understanding of tools that might be needed
Maintain and solve issues with custom scripting needs for our Operations team
Troubleshoot and resolve hardware issues with our server inventory
What we expect from you
Superb communication skills
Enjoys helping people succeed and finding ways to make it fun and easy for our users to utilize our platform
Inquisitive leader with strong technical skills as a sysadmin, devops, and related functions
Ability to standardize workflow and process, create related documentation, and training materials
Strong development background including requirements gathering, scoping, development, and operational support of tools written in Python, Ansible, and Ruby on Rails
Solid grasp of Linux and DevOps fundamentals, and you have a passion for all things networking
Familiar with different DevOps tools - Docker, Ansible, Terraform, Jenkins, etc.
Knowledgeable on OSI Model, and has a basic understanding of BGP (routing protocol)
Strong customer focus and enjoys problem solving
Has a background in and passion for infrastructure - we're all about bare metal servers after all!
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Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Please click here to see the “EEO is the Law” poster and supplement.
Please click here to see our EEO Policy Statement.
Please click here to see our Pay Transparency Policy Statement.
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