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Job Summary

The Training Quality and Metrics Specialist will play a crucial role in enhancing the effectiveness of HR services through the development and delivery of training programs, quality assurance, and metrics analysis. This position will collaborate with various HR teams to ensure that training initiatives align with organizational goals and that quality standards are met across HR processes The Specialist will leverage data to provide insights and recommendations for continuous improvement.

Responsibilities

Team Collaboration & Stakeholder Engagement

• Collaborate with HR teams and business units to align training, quality, and metrics initiatives with organizational objectives

• Serve as a point of contact for stakeholders regarding training needs, quality assurance, and metrics analysis

Training Program Development & Delivery

• Assist in the design, development, and delivery of training programs for HR Services team members, employees, and managers

• Identify training needs through assessments and feedback, ensuring training materials are current, relevant, and effective

• Update training content based on process changes, new technologies, and participant feedback

Quality Assurance & Process Auditing

• Conduct regular quality checks and audits of HR processes to ensure compliance with established standards

• Analyze audit findings and collaborate with teams to identify areas for process improvement and implement quality standards and procedures

Metrics & Analytics

• Develop and maintain HR and dashboards to monitor performance, identify trends, and assess the effectiveness of HR services

• Analyze data to provide insights on service delivery, process efficiency, and team performance, making data-driven recommendations for improvement

• Present findings and reports to HR leadership on key performance indicators and trends

Continuous Improvement Initiatives

• Support continuous improvement initiatives within HR Services by facilitating process improvement workshops and brainstorming sessions

• Monitor the impact of implemented improvements and adjust strategies as necessary to enhance service quality and efficiency

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field

• 4+ years of experience in HR services, training development, quality assurance, or data analysis

• Strong understanding of HR processes and training methodologies

• Proficiency in data analysis and reporting tools, with the ability to create dashboards and metrics

• Excellent communication, interpersonal, and organizational skills

• Ability to work collaboratively in a team-oriented environment and manage multiple priorities

• Experience in instructional design and development of training materials

• Familiarity with quality assurance practices and auditing processes

• Certification in HR or training and development is a plus

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.