Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary: A highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action. Responsible for the execution of all HR services and processing queries up to Tier 2. Assists with Tier 3 queries and special projects.
Life Cycle and System Updates
Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such as Payroll, Benefits, Compensation, standard reporting and LOA's.
Leverages process knowledge to guide employees through lifecycle changes, customizing the solution to fit individual needs.
Utilizes expertise to resolve complex issues, and often acts as a team lead or resource to others. Point of escalation is team lead/manager.
Identifies trends and initiates process improvements with Manager or HRSS Project and Services Team.
Understands trade offs and when to escalate.
Understands end to end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes.
Manages HR Systems Data and files, ensuring accuracy, completion, and that all are up to date.
Handles sensitive and/or complex queries.
Pivots with ease when introduced to new HR Systems configurations, engagement in system UAT.
Provides standard and non standard non complex reporting to HR stakeholders and line managers.
COE Process Expertise
Basic understanding of programs and COE processes.
Able to answer COE type queries and guide line managers if appropriate.
Able to handle complex COE processes.
Assist with knowledge base and HR Systems navigation to resolve employee and manager queries including Workday and HR library.
Understands and executes on SLA and KPI's.
Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines.
Understands and follows compliance requirements for SOX, Employee Data Governance and other policy requirements.
Ensures data accuracy and integrity with all transactions, communications and stakeholder support.
May assist with translation validation.
High school diploma/GED required.
At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, Equinix has implemented a vaccine or test policy that requires employees to show proof of full vaccination or get tested regularly to work onsite in an IBX or office.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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