Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Global Customer Care and Experience (GCCX) organization continues to grow and evolve, and includes many change initiatives impacting processes, tools and globalization of roles and responsibilities.
Do you have extensive experience as a Customer Service Manager within a technical industry taking care of complex and strategic global accounts?
We are looking for a dedicated and highly experienced Customer Success Manager who will report to the 'Senior Manager, Customer Success' to provide post-sales support and build positive relationships with our clients. Ideally, you will be someone who can project manage alongside resolving issues for our customers.
About the role
The Customer Success Manager (CSM) position is pivotal in the delivery of services to a portfolio of Equinix clients. The CSM drives collaboration with client and internal cross functional teams to manage client implementations and meet client requirements timely and efficiently. The CSM also owns and manages a very broad range of account and service related client questions, requests, and issues to resolution. The CSM will be a primary point of contact for a number of key global accounts.
The CSM manages the on-going customer service relationship and serves as the primary point of contact through the client life-cycle. The CSM is the customer advocate, responsible for the overall satisfaction of clients.
The CSM is also instrumental in offering guidance and mentoring to newer, less experienced CSMs. The portfolio of clients for the CSM position is generally strategic in nature, very large in scope/complexity, with a strong global presence. The CSM is expected to work independently and cross functionally on all complex client requests and issues with minimal management guidance needed.
Knowledge, Skills and Abilities
What we offer:
Are you interested?
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Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Please click here to see the “EEO is the Law” poster and supplement.
Please click here to see our EEO Policy Statement.
Please click here to see our Pay Transparency Policy Statement.
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