Person, Clothing, Shoe, Female, People, Dress, Woman, Jeans, Sleeve, Long Sleeve

Customer Success Manager 2- French Speaking

 

Customer Success Manager 2- French Speaking

  • JR-125884
  • Warsaw
  • Portugal
  • Madrid
  • Customer Success
  • Full time
Customer Success Manager 2- French Speaking

Global Customer Care and Experience (GCCX) organization is made up of several customer facing and non-customer facing functions to include Customer Success Managers (CSM).  We continue to grow and evolve, and includes many change initiatives impacting processes, tools and globalization of roles and responsibilities. To ensure continued success, we are looking to hire a CSM 2 based in Warsaw, Poland.

The CSM position is pivotal in the delivery of services to a portfolio of Equinix customers. The CSM drives collaboration with customers and internal cross functional teams to manage requirements timely and efficiently. The CSM also owns and manages a very broad range of account and service related customer questions, requests, and issues to resolution.

The portfolio of clients for the CSM 2 position is typically comprises small to medium corporate accounts in market/country revenue including new logos.

Job Summary:

Supports small to medium sized corporate accounts on post sale support items issues and onboarding.

Responsibilities
Account Support
· Supports customer accounts
· Acts as a customer advocate
· Responsible for ownership and resolution of customer issues. Situations require analysis, judgment and problem solving
· Engages customer to reduce service-related churn risk within region with minimal direction from leadership
· Supports/enables non-standard customer requirements
· Proactively identifies trends with Customer in region and methods to improve Customer experience

Onboarding/Implementation Project Coordination
· Onboards up to medium size Customer new logos and non-strategic customers independently
· Utilizes standard onboarding templates and checklists and uses some judgment to make modifications to the standard during onboarding based on customers needs and project scope
· Able to support projects/implementations independently
· Involved in regional Account team planning and coordination

Issue and Escalation Handling
· Post-sale tactical issue resolution
· Acts as point of contact with customer on escalations or issues independently
· Tactical preparation and delivery of post mortem reviews when appropriate

Service Improvement Plan
· Manages and delivers on a service improvement plan

Global Account Leadership
· Coordinates cross-regional customer needs without guidance

Who are you?

  • Very strong written and verbal English and French.

  • Collaborative personality and able to build strong personal relationships.

  • Highly organized, with attention to detail and a dedication to resolving issues.

  • Calm and effective under pressure. Able to remain professional in high stress situations.

  • Able to plan, execute and manage high volumes of work.

  • Requires judgment and problem solving skills.

  • Technical aptitude and broad understanding of the technical service industry preferred.

What we offer:

  • Competitive salary plus attractive bonuses;

  • Wide range of non-cash benefits;

  • Opportunity for professional development in the international environment as well as improving abilities and skills in various areas;

  • Employment in a stable company with an established position in the market;

  • Training package to further master your hard and soft skills;

  • Office in the city centre.

지금 신청하세요

LinkedIn으로 로그인
LinkedIn으로 내 정보 자동 채우기
이와 같은 직업에 대해 알려주세요.

너 말고?

이제 응용 프로그램 웹 사이트로 리디렉션됩니다.

이 직무에 적합한 인재를 아십니까? 그들에게 해당 직무를 알려 주세요.

상세 정보를 작성하세요 

너 말고?

감사합니다

다른 사람들도 확인함

Senior Data Center Facility Engineer V

Regular JR-127202 Singapore Singapore Singapore IBX Critical Facilities Operations O5
Senior Data Center Facility Engineer V Who are we?  Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place t...

Data Center Technician III Osaka - データセンター運用スタッフ(大阪)

Regular JR-127185 Osaka Osaka Japan Osaka IBX Customer Operations Operations O3
Data Center Technician III Osaka - データセンター運用スタッフ(大阪) Data Center Technician III Osaka - データセンター運用スタッフ(大阪) Who are we? Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnection...

Data Center - Customer Operations - Night Shift Lead

Regular JR-127120 San Jose California United States San Jose IBX Customer Operations Operations O6
Data Center - Customer Operations - Night Shift Lead Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place t...

Data Center Critical Facilitates IV

Regular JR-127370 Seattle Washington United States Seattle IBX Critical Facilities Operations O4
Data Center Critical Facilitates IV Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and br...

Data Center Customer Operations IV

Regular JR-127369 San Jose California United States San Jose IBX Customer Operations Operations O4
Data Center Customer Operations IV Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bri...

Senior Manager Sales, Managed Services

Regular JR-127359 Amsterdam Z.O. Netherlands Amsterdam Z.O. Sales Management Sales M3
Senior Manager Sales, Managed Services Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and...

지금 지원하세요

LinkedIn으로 로그인
LinkedIn으로 내 정보 자동 채우기
이와 같은 직업에 대해 알려주세요.

너 말고?

이제 응용 프로그램 웹 사이트로 리디렉션됩니다.

Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.