Equinix is the world’s digital infrastructure company, operating over 240 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 77 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of over 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 27 countries spanning five continents – and counting!
A leadership role at Equinix means you will drive and collaborate on work that impacts the world. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
The Transformation Operations Leader will lead the team of program managers aligned to enterprise-wide Tier 2 initiatives. This role is a thought leader on process, program and change strategies and continuous Improvement. This leader drives key program execution by promoting key mindset shifts to Agile, Lean and Design Thinking. This role is instrumental in improving Equinix business processes and programs through their utilization of problem solving and program management skills and prioritization of tier 2 initiatives to ensure lasting process, system and cultural change.
Build and lead a cross-functional team focused enterprise-wide Tier 2 change initiatives and being a change catalyst. Ensure relentless team focus on driving process transformation and enabling continuous improvement across all projects
Partner with CTrO to define Tier 2 initiative priority per our strategic business objectives by proposing business prioritization buckets and evaluating requests based on ROI and hurdle rate
Through engagement in PMO projects aid in identifying new enterprise-wide processes, systems and policy improvements that could yield meaningful ROI
Understand, embrace and articulate the strategy and need for change, consistently challenge direction and assess impact against the need for change
Focus on people, process, and policy first before systems and tools. Find the balance between improving our current state versus investing in transformation
Drive and oversee execution holding project teams accountable for relevant delivery and make data driven decisions to make an impact on key business objectives
Lead global teams in defining our future, transformational processes
Develop problem solvers focused on improving current processes using data, problem solving and root cause analyses to impact key KPIs
Lead events to analyze current and future state processes, systems and policies to analyze and solve complex, cross-functional issues
Re-imagine our current GPO team to build a global, cross-functional council of process experts to drive and champion process transformation
Influence company-wide PMO mindset in how we analyze problems, improve processes, prioritize our portfolio, drive change management and lead projects
Drive effective and sustained policy, process and system changes for both internal and external stakeholders
Create a standard approach and lead efforts to develop the business mindset and methodology via training, coaching and mentoring
Knowledge & Experience
PIVOTAL KNOWLEDGE & EXPERIENCE
12-15 years’ experience creating and driving strategic direction for global, cross-functional prioritization, programs and process transformation
Proven success with understanding complex business problems and driving understanding, consensus, and resolution
Experience leading a team of global, cross-functional sub-teams
Demonstrated success influencing executive level decision making, leading SteerCo reviews and facilitating problem solving workshops
Demonstrated success managing enterprise-wide projects
Experience with agile, design thinking, waterfall and lean
Proven success standardizing global processes while translating for local complexities and regulatory environments
Well-rounded understanding of Equinix’s strategy, customers, employees and processes
Lean Six Sigma black belt certification or equivalent experience
SKILLS & ATTRIBUTES
Excellent ability to collaborate, exert influence, communicate and manage relationships at all levels of the organization
Strong ability to learn quickly, adapt to change and deal with ambiguity
Skilled at managing complex escalations with leadership
Ability to inspire behavior change in a highly matrixed environment
Skilled at analyzing data and proposing strategic actions
Focus on execution and impact via clear goals, plans and accountability
Skilled at communicating complex concepts in easy-to-understand way
High EQ: able to understand and resonate with diverse groups
Skilled dialogue facilitator: able to create productive spaces for brainstorming, discussion, innovation, and solutioning
AGILITY & POTENTIAL
Foresight: Simplify complex problems, develop creative solutions, thinking dexterity.
Learning: Self-awareness, curious and open-minded, courageous.
Adaptability: Authenticity, empathy, flex and transformation.
Resilience: Ownership mindset, purpose, and integrity, persist and sustain energy.
Critical that candidates resonate with the Equinix mantra of being “In Service To” each other, to our customers, to our shareholders and to the communities in which we operate.
An authentic commitment to Diversity & Inclusion, helping Equinix build a culture where every employee can confidently say “I’m Safe, I Belong and I Matter.”
Other key characteristics desired: authenticity, humility, perseverance, drive.
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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