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VP, Global Managed Services

 

VP, Global Managed Services

  • JR-127395
  • Amsterdam
  • Redwood City
  • Tampa
  • Dallas
  • Executive Management
  • Full time
VP, Global Managed Services

Equinix is the world’s digital infrastructure company, operating over 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 77+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of over 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 28 countries spanning five continents – and counting!

A role at Equinix means you will collaborate on work that impacts the world. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

This position reports to the Executive Leader of Data Center Services and leads the long-term strategic direction and evolution of Equinix’s Global Managed Services business including day-to-day operations in partnership with the MD’s, globalization of the managed services portfolio of product and service, fostering a community for the Managed Services global community and positioning of Managed Services as an accelerator of Digital Services. Leads a diverse, dispersed, team of expert leaders who may or may not be direct reports. This role reports to the EVP & General Manager, Data Center Services and will lead a matrixed team of approximately 600 employees.  

Responsibilities

Managed Services Strategy & Transformation

  • Formulate a comprehensive and coordinated strategy to “globalize” the Managed Services function leveraging our global capabilities, customer experience, & partnerships
  • Lead transformation of the Managed Services function including harmonization of global products, defining future organization model, process, system and data.
  • Partner with the Managing Directors to stay connected on the day-to-day Managed Services business and drive cross-functional execution of initiatives.
  • Overall coordination of P&L, in partnership with Managing Directors, for a $220M+ global product line
  • Execute on a phased implementation plan with limited resources and minimal disruption to the business. 
  • Employ systems thinking, innovation, and automation design to drive efficiencies, scalability, and sustainability. Platform & Digital Architecture.
  • Lead development of a platform architecture and product technology roadmap that supports efficient creation of products using common platform microservices components and common digital experiences
  • Partner cross-functionally to align this roadmap to a global technology architecture strategy

Standardize & Grow

  • Lead and inspire a community of 600+ globally located technical experts representing all functions e.g., Sales, Sales Eng, Customer Success, Product, Architecture, 24x7 support, Network Management, etc.
  • Develop global operating best practices based upon detailed analysis of options and opportunities.
  • Align GTM motions across MS countries and Digital Services GTM.
  • Develop global Customer incident response process including initial response, resolution, root cause analysis, and corrective action.
  • Provide strategic reviews and recommendations for additional activities to harmonize process, platforms, architecture, advise on new design concepts, efficiency optimization programs, R&D, etc.
  • Maintain strong working relationships with internal and external teams, including vendors, customers, contractors, and government agencies.
  • Maintain and improve Continual Improvement processes and culture.
  • Enhance and direct the reporting of key performance indicators for the function.

Qualifications

  • 15+ years of experience at a high growth tech company or technology-focused enterprise in a sales, product, strategy, or operations leadership role.
  • Well-developed General Management/ P&L mindset and capabilities
  • Strong business acumen and knowledge of Equinix business end to end with process mind set
  • Strong knowledge of Managed Services portfolio, and digital/data center competitive landscape
  • Record of building scaling capabilities within large organizations
  • Demonstrated experience in leading the design and execution of strategies and business plans/budgets

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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