VP, Enabling Services

Data Center Services - Enabling Services Leader

Equinix is the world’s digital infrastructure company, operating over 240 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 77 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of over 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 27 countries spanning five continents – and counting! 

A leadership role at Equinix means you will drive and collaborate on work that impacts the world. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Summary

The Leader of Enabling Services leads Equinix products and services development, working closely with the product management, sales/GTM, operations, and other cross functional stakeholders in building enabling services to support the Data Center BU, including Smarthands, EIS, and DCIM/Smartview. They will prioritize and executes the roadmap with internal stakeholders and evangelize product capabilities internally and externally. Lead, design, and execute on our product strategy.

This role reports to the EVP & General Manager, Data Center Services and is responsible for building and accelerating the Enabling Services products, a $370M global product line.  This leader will ensure product development processes are scalable, secure, agile, consistent, fit for purpose and continue to evolve as technology changes. This role will be responsible for developing and articulating impactful research and development recommendation to leadership, stay current with industry technology trend, and working closely with product and technology organizations.  This role will lead a team of approximately 10 employees.   ​ 

Responsibilities

• Drive profitability and growth of a $370M global product line related to physical interconnection
• Prioritizes and executes the roadmap with internal stakeholders and evangelizes product capabilities internally and externally lead, design, and execute on our product strategy on Equinix enabling services products (Smartview, SmartHands, EIS and other future services)
• Responsible for figuring out how we care for lifecycle management of shared cross product capabilities to create a consistent/coherent end user experience for both direct and indirect customer experiences and ensure efficient enabling services product development.
• Responsible for monitoring the market and internal stakeholder input to set the product vision and strategy and ensure overall growth and profitability of enabling services product
• Lead necessary business simplification and enhancements to support enabling services products
• Provide operational excellence in enabling services product reliability and availability for the enabling services products and services
• Leads a business process optimization and business insights teams
• Ensure enabling services product development processes are scalable, secure, agile, fit for purpose and continue to evolve as technology changes
• Support the success of direct customers, resellers, and partners in consumption of the enabling services product 
• Strategically evaluate and drive alignment and decision making around new technology working in collaboration across product management, architecture, operations, CTO, and CIO organization.
• Drive innovation among the teams, recognize innovation, and help communicate new ideas across teams in multiple global locations
• Define the expected financial, operational and customer experience performance of the enabling services product lines and ensure performance against these expectations:
  • Financial:  Monitor financial performance to ensure revenue and costs align to expected results
  • Operational:  Ensure products are being delivered and are performing within defined operational expectations.
  • Customer Experience:  Monitor, systematically assess, improve and simplify the overall customer and sales experience at both the platform and product line levels
  • Equinix data center services offer specialized products that support evolving equipment standards and technology requirements.

Qualifications

• 15+ years of experience at a high growth tech company or technology-focused enterprise in product engineering leading large global software development teams
• Strong Data Center and Product Management experience
• Proven thought leadership in leading product development and general management
• Executive presence and demonstrated success building trusted relationships with senior stakeholders and influencing and collaborating in cross-functional environments
• Demonstrated experience building a thriving culture aligned to Equinix values
• Master’s degree in Product Management, Business, or Technology area preferred

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.